Customer Experience Jobs

I'm in need of a seasoned professional or team for comprehensive planning and coordination of a corporate event. The venue has been secured already, so the focus will be on ensuring the event runs smoothly from start to finish. This project requires: - Extensive experience in event planning and coordination, particularly for corporate functions. - Exceptional organizational skills to manage various aspects of the event. - A proactive approach to problem-solving and ensuring a seamless event experience. Please, only bid if you have demonstrable experience in similar projects.

I'm in need of a seasoned professional or team for comprehensive planning and coordination of a corporate event. The venue has been secured already, so the focus will be on ensuring the event runs smoothly from start to finish. This project requires: - Extensive experience in event planning and coordination, particularly for corporate functions. - Exceptional organizational skills to manage various aspects of the event. - A proactive approach to problem-solving and ensuring a seamless event experience. Please, only bid if you have demonstrable experience in similar projects.

10 fresh, positive reviews added to Zillow agent profile. Each review must feel authentic, reflect typical buyer or seller experiences, and pass Zillow’s moderation without being flagged or removed.

We're looking for a competitive yet collaborative Sales Agent (Chatter) who knows how to win, and win as part of a team. Think you've got what it takes? We're looking for someone who is: *QUICK ON THEIR FEET: You can improvise and handle complex customer situations with ease. *SALES-DRIVEN: You understand that performance matters, and you're ready to deliver results. *STRONG IN RAPPORT-BUILDING: You don't just sell, you create an experience that keeps customers coming back. *DETAIL-ORIENTED & ADAPTABLE: You can easily adjust to new systems, strategies, and environments. *TRUSTWORTHY: You'll be handling accounts that require focus, consistency, and integrity. This role is NOT for you if you are: *Unreliable or inconsistent. *Leaving messages unattended ...

customers have posted 1-5 reviews on my Google Business Profile that contain outright false information. I flagged each one inside Google Business Profile Manager and followed up through the normal appeal form, yet weeks later nothing has been taken down. I’m looking for someone who already knows the ins-and-outs of Google’s “misleading content” policy and has a proven method of escalating or re-submitting cases so that they actually reach the right support tier. The job is focused and results-oriented: I will supply screenshots of the offending text, supporting documents that prove it’s untrue, and the case ID numbers from my first round of reports. Your task is to draft any additional evidence packs, craft the strongest possible policy-based argument, submi...

I need an experienced, customer-focused professional to take full ownership of our phone support line and help us boost customer loyalty. Starting as soon as possible, you will be the first voice our customers hear, so every call should feel friendly, clear, and solution-oriented. Key expectations • Answer inbound calls promptly, listen actively, and resolve issues on the first contact whenever possible. • Handle complaints calmly, turning potential negatives into positive experiences that strengthen loyalty. • Document each interaction in our CRM, maintaining accurate, detailed case notes for future reference. • Track and report daily KPIs—first-call resolution rate, customer satisfaction score, and repeat-call percentage—so we can measure progress t...

I need an experienced, customer-focused professional to take full ownership of our phone support line and help us boost customer loyalty. Starting as soon as possible, you will be the first voice our customers hear, so every call should feel friendly, clear, and solution-oriented. Key expectations • Answer inbound calls promptly, listen actively, and resolve issues on the first contact whenever possible. • Handle complaints calmly, turning potential negatives into positive experiences that strengthen loyalty. • Document each interaction in our CRM, maintaining accurate, detailed case notes for future reference. • Track and report daily KPIs—first-call resolution rate, customer satisfaction score, and repeat-call percentage—so we can measure progress t...

I'm in need of a seasoned professional or team for comprehensive planning and coordination of a corporate event. The venue has been secured already, so the focus will be on ensuring the event runs smoothly from start to finish. This project requires: - Extensive experience in event planning and coordination, particularly for corporate functions. - Exceptional organizational skills to manage various aspects of the event. - A proactive approach to problem-solving and ensuring a seamless event experience. Please, only bid if you have demonstrable experience in similar projects.

Hi I will share the details with the shortlisted candidates. Thanks

I'm seeking an experienced sales professional to sell a telehealth communication platform to telehealth and mental health clinics. The platform's primary feature is triage, and its main objective is to improve patient engagement. Key Responsibilities: - Identify and target potential clinics - Present and demo the software - Close sales and meet targets Ideal Skills and Experience: - Proven sales experience, preferably in healthcare tech to clinics - Strong communication and negotiation skills - Please provide a brief overview of your relevant experience and approach to this project.

"} Looking for people in Orlando to test a ride app. Task: - Install the app - Request 1–2 rides - Take screenshots - Send quick feedback Time: 30 mins Pay: $20–$35 per person Must be in FL Orlando

I need an experienced customer-service pro to handle real-time, text-based chat for my e-commerce and technology products. All interactions will run through LiveChat, so you should already be comfortable navigating that platform’s dashboard, canned responses, and analytics. Core tasks • Greet visitors proactively and answer presales and post-purchase questions. • Troubleshoot basic tech issues or route complex tickets to the next tier. • Track recurring problems and flag them so I can improve our FAQs. • Maintain average response times under 30 seconds during your shift. • Summarize daily conversations in a short hand-off report. Scope & hours Coverage is initially four hours a day, Monday–Friday, with the option to grow as volume incr...

Saya membutuhkan seseorang yang dapat mengambil alih balas-chat dukungan pelanggan di akun WhatsApp bisnis kami. Fokusnya sederhana: menanggapi pertanyaan pelanggan secepat mungkin menggunakan template respons standar yang sudah saya sediakan. Apa yang saya harapkan dari Anda: • Memantau WhatsApp secara rutin selama jam operasional yang kita sepakati. • Menggunakan skrip respons standar tanpa mengubah nada merek. • Mencatat pertanyaan yang tidak tercakup dalam skrip dan meneruskannya kepada saya. • Merangkum setiap akhir hari jumlah chat yang ditangani, isu terbuka, dan masukan pelanggan. Semua template, panduan nada suara, serta FAQ sudah siap; Anda tinggal menerapkannya. Jika ada celah dalam skrip, beri tahu saya agar dapat diperbarui. Keahlian yang membantu:...

I'm in need of a seasoned professional or team for comprehensive planning and coordination of a corporate event. The venue has been secured already, so the focus will be on ensuring the event runs smoothly from start to finish. This project requires: - Extensive experience in event planning and coordination, particularly for corporate functions. - Exceptional organizational skills to manage various aspects of the event. - A proactive approach to problem-solving and ensuring a seamless event experience. Please, only bid if you have demonstrable experience in similar projects.

I need a hands-on customer success partner who understands the rhythm of a fast-moving fashion label and can own the entire post-sale experience. From the moment a boutique or direct-to-consumer shopper says “yes,” you will guide their onboarding, jump on any issues before they snowball, and spot genuine upsell moments that feel like service rather than sales. Day-to-day you will welcome each new client with a clear, branded onboarding flow, monitor their early interactions in our CRM (HubSpot is in place, but I’m open to your preferred platform), and keep conversations moving smoothly across email, chat, and social DMs. When a complaint does come in, you’ll investigate root cause, coordinate with production or logistics, and follow up until the client is happily w...

We're a DTC supplement brand with 3 CS agents. We need a hands-on CS Manager who's in the work — not just designing processes from above. You'll own the full ticket queue, process refunds directly, manage our delivery exception tracker (agents report issues, you resolve or escalate to suppliers and founder as needed), and keep our refund policy current. You'll also maintain our reference message library, audit agent quality, and coach the team on our most common ticket types — subscription disputes, unrecognized charges, delivery exceptions. On the systems side: clean up our ticket workflow, optimize our existing helpdesk (Commslayer), and build a simple KPI view covering backlog, response time, and CSAT that the founder can check at a glance. Everything g...

I'm in need of a seasoned professional or team for comprehensive planning and coordination of a corporate event. The venue has been secured already, so the focus will be on ensuring the event runs smoothly from start to finish. This project requires: - Extensive experience in event planning and coordination, particularly for corporate functions. - Exceptional organizational skills to manage various aspects of the event. - A proactive approach to problem-solving and ensuring a seamless event experience. Please, only bid if you have demonstrable experience in similar projects.

Busco a alguien que se encargue de mi servicio al cliente general y mantenga una comunicación impecable con cada usuario. Tu misión: • Responder consultas generales de manera clara, cordial y profesional. • Seguir las guías de estilo y plantillas que compartiré, asegurando coherencia en cada respuesta. • Mantener tiempos de respuesta rápidos; registrar dudas frecuentes y escalar los casos que requieran atención especial. Recibirás acceso a la bandeja de entrada, historial de conversaciones y un FAQ actualizado para que puedas resolver la mayoría de las preguntas sin demoras. Valoro la proactividad: si detectas mejoras en el flujo, quiero escucharlas. Entrega diaria esperada: 1. Conversaciones atendidas y re...

To manage an AI-based voice moderation system. To train and benchmark it accurately, I need an experienced call-center professional who can listen to more than 20 Spanish-language customer-support calls each day, evaluate the agent–caller interaction in real time or shortly after, and capture the findings in a concise quality-assurance report. Here is what the job involves: • Access the recorded or live customer-support calls I provide (all in Spanish). • Score each call against clarity, empathy, policy compliance, call-flow adherence, and overall customer experience. • Highlight specific audio segments that illustrate strengths or issues, then recommend concrete improvements the AI moderator should flag in the future. • Submit a daily report in my templa...

4. Aufgaben der Small Fleet-Coach-Rolle: 4.1 Initiierung: • Durchführung von Initialgesprächen und Kick-off Terminen mit den Händlern (Remote- und Vor Ort) 4.2 Analyse des Status quos: • Analyse von Akquiseaktivität, Steuerungslogik, Organisationsstrukturen und Bestandskundenentwicklung mithilfe einer vordefinierten Reifegradanalyse • Bewertung der Kriterien aus dem Reifegradanalysen, anhand von einer vordefinierten Skala • Ableitung klar priorisierter Handlungsfelder 4.3 Maßnahmenplanung und -entscheidung: • Maßnahmenplanung auf Basis priorisierter Handlungsfelder • Definition der Verantwortlichkeiten und Ziele für die operative Umsetzung • Abstimmung und Erläuterung der Maßnahmen • Un...

I need a steady flow of high-quality Google Local Guide contributions that spotlight shops and service businesses in my area. For every location you visit you’ll capture the full customer experience through three complementary formats—concise written reviews, engaging photographs, and short video clips—so the listing feels authentic and well-rounded when published on Google Maps. Deliverables per location • Written review: 120-180 words covering product selection, staff helpfulness, pricing transparency, and overall atmosphere. • Photographs: 6–10 crisp, well-lit images (exterior, interior, standout products, service counters). • Video: 10–30-second walkthrough or interaction clip that adds context and personality. All content must be or...

I'm planning a surprise proposal on a mountain in Grindlewald, Siwtzerland and need assistance with the setup. Requirements: - Mountain location - Setup should include a photographer to capture the moment and video Ideal Skills and Experience: - Experience with outdoor event setups, particularly in mountainous areas - Ability to coordinate with photographers - Creativity in creating a romantic and memorable proposal environment

In a world driven by speed, comparison, and constant noise, building something meaningful is no longer just about ideas—it’s about resilience, clarity, and execution. Every successful journey begins in uncertainty. Not with perfect plans, but with imperfect actions. Behind every brand, every entrepreneur, and every breakthrough lies a story that is rarely seen—late nights, silent failures, self-doubt, and the courage to continue despite it all. What separates those who succeed from those who stop trying is not talent alone. It’s consistency. The ability to show up every single day, even when results are invisible. The discipline to improve by 1% when motivation is gone. The mindset to treat failure not as an end, but as feedback. Today, the world doesn’t just ...

We’re a growing service business looking for a highly empathetic and communication-driven individual to manage inbound inquiries and turn interest into booked appointments. This role centers on creating a smooth, comfortable experience for potential clients - helping them feel understood, supported, and confident in taking the next step. > What We’re Looking For - Someone who communicates in a warm, thoughtful, and reassuring way. - A strong listener who can understand client needs and respond naturally. - A person who follows up consistently and keeps conversations organized. - Someone who can guide conversations toward booking without pressure. > Responsibilities > > Lead Follow-Up & Engagement - Respond to new inquiries the same business day via phone, te...

I'm seeking a skilled professional to automate various aspects of my company, including customer service, inventory management, and employee onboarding. Key Areas for Automation: - Customer Service: Handling inquiries, live chat support, feedback collection, and more. - Inventory Management: Stock tracking, order processing, reordering supplies, and additional tasks. - Employee Onboarding: Streamlining the onboarding process and other related functions. Ideal Skills and Experience: - Proven experience in business automation - Familiarity with automation tools and software - Strong understanding of customer service protocols - Knowledge in inventory management systems - Excellent organizational skills Looking for a comprehensive solution to improve efficiency and reduce manual workl...

Saya Neisya, mahasiswa Manajemen dengan pengalaman freelance di bidang administrasi. Terbiasa mengerjakan entry data, pengetikan dokumen, serta pengelolaan laporan sederhana menggunakan Excel dan Word. Saya mengutamakan ketelitian, kerapian, serta komunikasi yang jelas agar pekerjaan sesuai dengan kebutuhan klien dan selesai tepat waktu. Layanan : - Entry data Excel/Google Sheets - Pengetikan dokumen PDF ke Word - Format laporan rapi & profesional Saya siap membantu pekerjaan administrasi Anda dengan hasil rapi, cepat, dan profesional.

In a world driven by speed, comparison, and constant noise, building something meaningful is no longer just about ideas—it’s about resilience, clarity, and execution. Every successful journey begins in uncertainty. Not with perfect plans, but with imperfect actions. Behind every brand, every entrepreneur, and every breakthrough lies a story that is rarely seen—late nights, silent failures, self-doubt, and the courage to continue despite it all. What separates those who succeed from those who stop trying is not talent alone. It’s consistency. The ability to show up every single day, even when results are invisible. The discipline to improve by 1% when motivation is gone. The mindset to treat failure not as an end, but as feedback. Today, the world doesn’t just ...

I run an AI solutions agency and I’m ready to turn the interest we already attract from healthcare businesses into signed deals. To do that, I need a skilled cold caller who is confident speaking with clinic managers, practice owners, and hospital administrators and who thrives on closing the sale rather than simply handing over a lead. You’ll work from a curated list of healthcare prospects and a core script highlighting our AI-driven efficiency and compliance advantages. I expect you to adapt that script on the fly, handle objections, and steer conversations toward a verbal “yes,” followed by scheduling the contract-signing call with me. Day-to-day you’ll be using our cloud dialer and logging every interaction in HubSpot (or your preferred CRM if it export...

Estamos buscando un closer de ventas (Experiencia en ventas), obligatorio ser bilingüe en Ingles y Español. La persona que accede a este proyecto debe de haber tenido en cierre de ventas a través de videollamadas. Estamos en el sector B2B. Trabajamos con citas agendadas por lo que a las reuniones llegarán responsables de empresas con capacidad para poder cerrar un acuerdo. Este proyecto es par 3 meses y por el volumen de citas para cerrar, necesitaremos disponibilidad de entre 10 a 20 horas a la semana. El presupuesto para este proyecto por mes y por citas atendidas es de 1500 USD. Pudiendo en 3 meses ampliar las citas para cerrar en ventas. La persona que califique al proyecto hará una prueba de nivel de ingles y prueba como cerrador de ventas antes de emp...

About atEaseAI: atEaseAI helps Customer Success and Account Management teams drive retention and expansion without manual effort. What You’ll Do: ~ Identify and bring in qualified SaaS leads (ICP below) ~ Run outbound (LinkedIn, email, etc.) and book meetings ~ Support the sales process and eventually close deals How This Works: ~ For your initial leads, I (founder) will run the demos ~ This acts as hands-on training so you understand positioning, objections, and pitch ~ Gradually, you’ll take over demos and closing independently Ideal Customer Profile (ICP): ~ B2B SaaS companies ~ Selling to small businesses & mid-market ~ Have Customer Success / Account Management teams ~ Focused on retention, expansion, and reducing churn ~ Typically growing startups or scale-ups Who...

I’m getting ready to launch a new city-tour experience and want it showcased properly on Airbnb Experiences. The goal is to have a compelling listing that inspires travellers to book, secures excellent first reviews, and handles payments smoothly. Here’s what I already know: the offer is a guided City Tour, and for now I want to concentrate on Airbnb rather than spreading effort across multiple platforms. What I need from you is the complete set-up of the experience page, including: • A clear, persuasive description that walks guests through a detailed itinerary—highlights, timing, meeting points, and any hidden gems we’ll cover. • Guidance on structuring customer review prompts so I can start gathering social proof from the very first booking. &bull...

I’m ready to refine the core of my restaurant’s brand and need a clear, compelling Vision & Mission that we can rally behind for the next 3–5 years. The story must spotlight customer experience above all else, specifically the friendly, personable service that keeps guests coming back. Every line should also carry a subtle sense of elegance and sophistication so diners feel they’re stepping into something special the moment they arrive. Here’s what I’d like delivered: • A concise, powerful mission statement (one to two sentences) • A forward-looking vision statement that charts where we’re headed in the medium term Both pieces should be emotionally engaging, easy to remember, and fully aligned with our brand voice. I&rsqu...

Busco incorporar un asistente virtual que atienda consultas de clientes exclusivamente en español mediante chat en línea. Tu misión será ofrecer respuestas claras, empáticas y ágiles a cada usuario que escriba, manteniendo la satisfacción y fidelidad de nuestra comunidad. Principales responsabilidades: • Responder todas las preguntas entrantes por chat dentro del tiempo acordado. • Registrar cada conversación en la base de datos interna y etiquetar los temas más frecuentes. • Escalar incidencias complejas al responsable correspondiente. • Enviar un breve informe diario con métricas clave (número de chats atendidos, tiempos de respuesta y dudas recurrentes). Requisitos deseados: ...

I have a series of outlets in Salem that need an unbiased, on-site Mystery Audit. Because I rely on the findings to fine-tune our customer journey, I’m prioritising freelancers who already have audit experience in retail environments and are comfortable judging three core areas: • day-to-day customer service, • strict Standard Operating Procedure compliance, and • overall hygiene and presentation. Here’s what the assignment looks like from your side: 1. Visit the designated retail location(s) at the scheduled time posing as a regular customer. 2. Observe and note every interaction, queue management, staff behaviour, and visual cleanliness. 3. Verify SOP steps exactly as trained staff should execute them—no shortcuts. 4. Record objective evide...

I’m gearing up for a series of craft-fair style pop-ups and need a friendly, sales-savvy assistant who can win over walk-in retail customers and turn their curiosity into purchases. The products are all handmade—think small-batch, artisan pieces where the story matters as much as the item itself—so an engaging, conversational approach is key. You’ll be stationed at my booth during each event, greeting shoppers, sharing the product background, answering questions about materials or care, and smoothly closing sales on a simple POS system (Square or similar). Keeping the display looking fresh, tracking small-item stock, and noting customer feedback also fall under your remit. Events are typically weekend days, five to six hours on site, with set-up and pack-down at ei...

I'm in need of a seasoned professional or team for comprehensive planning and coordination of a corporate event. The venue has been secured already, so the focus will be on ensuring the event runs smoothly from start to finish. This project requires: - Extensive experience in event planning and coordination, particularly for corporate functions. - Exceptional organizational skills to manage various aspects of the event. - A proactive approach to problem-solving and ensuring a seamless event experience. Please, only bid if you have demonstrable experience in similar projects.

Fluent English Must Long-term contract, minimum 2 years after trial period Responsibility Answer Support Phone Answer Online Chat Answer Support Email Call Potential Customer Lead Generation Work Hours EST Time Zone Monday, Saturday 9 am to 6 pm Budget Monthly Fix Payment $250

Hiring: Café Pre-Opening Consultant / Operations Head (Patna) I’m excited to announce that I’m setting up a premium café in Patna, inspired by top-tier café brands in India, and I’m looking for an experienced professional to lead the pre-opening setup and operational structuring. Role: F&B Consultant / Café Operations Head (Project-Based) Key Responsibilities: • End-to-end café setup (pre-opening phase) • Vendor sourcing & finalization (coffee, bakery, kitchen, packaging) • Menu planning, engineering & costing • Designing SOPs for kitchen & coffee bar operations • Staff hiring, training & workflow structuring • Ensuring a smooth and high-quality launch Preferred B...

Buscamos colaboradores en España para la recomendación y captación de clientes para un software de registro horario y control de jornada laboral. El producto es una plataforma SaaS llamada Time At Work, diseñada para ayudar a las empresas a cumplir con la normativa de registro de jornada laboral en España Web del producto: Qué buscamos Buscamos personas, empresas o profesionales que puedan recomendar o captar clientes interesados en este tipo de solución, incluyendo: Comerciales freelance Asesorías laborales y despachos profesionales Consultores y gestores de empresas Profesionales con cartera de clientes Cualquier persona o entidad con acceso a negocios que necesiten control horario Qué se ofrece Ofrecemos una colabora...

I’m looking for a reliable professional to handle live-chat customer support for my business. The bulk of the inquiries you’ll receive are straightforward requests for general information, so clear written communication and a friendly tone are essential. You’ll sign in through our web-based chat dashboard, greet visitors in real time, and resolve or escalate questions as needed. Consistent availability during the agreed-upon hours, fast typing speed, and an eye for detail will set you up for success. If you have prior experience in customer service—especially in a remote setting—even better. Deliverables • Prompt, accurate responses to all live-chat sessions • Concise internal notes on each conversation for team visibility • Daily summar...

I need an experienced customer-care specialist to handle real-time chat inside my mobile app on both iOS and Android. The role is purely live chat—no phone calls or emails—so quick, friendly written communication is essential. You will log into our in-app console during agreed shifts, greet users as they open the chat window, resolve common questions from our FAQ, and escalate technical issues to my internal team when needed. A steady internet connection, near-native English, and the ability to keep average first-response time under two minutes are must-haves. Deliverables • Daily coverage report showing hours online and conversation summaries • Weekly transcript export with tags for recurring issues • Escalation log highlighting any tickets passed to eng...

I have secured a plot directly beside a busy bar and I’m ready to turn it into a full-service car wash that comfortably handles 50-100 cars a day. The core wash will be hands-on from pre-rinse to dry, and I want “Waxing and polishing” built into the standard menu so every customer leaves with a showroom shine. Interior cleaning and tire cleaning may be added later, so the layout should allow easy expansion without shutting down operations. What I need from you is a practical, investment-ready roadmap that covers: • A site plan showing customer flow, employee workstations, and waiting space that complements bar traffic • An equipment list (brands, models, water-saving tech) sized for the daily volume and the polishing service • Staffing numbers, shift ...

I’m launching “Redy 24 jam,” a round-the-clock customer support line that will operate exclusively by phone. I need a freelancer to set up a reliable system where callers reach automated responses that handle common questions before, if necessary, forwarding to a live agent. Scope • Configure an IVR or similar solution that greets callers and delivers clear, automated answers. • Draft concise voice prompts in natural-sounding Indonesian and English. • Integrate the phone system with my existing carrier or a cloud platform (e.g., Twilio, Asterisk, or 3CX). • Provide a simple dashboard or method for me to update messages without coding. • Supply basic training documentation so my team can monitor call logs and tweak scripts. Key requiremen...

I’m looking for someone who can take full ownership of our customer support inbox and give every sender a prompt, helpful reply. All interactions will be handled by email only; there are no phone calls or live-chat sessions to worry about right now. Most messages are straightforward general inquiries—order status checks, product questions, or the occasional “how-to”—so you won’t be doing heavy technical troubleshooting or sales pitches. Clear, coherent, and consistently professional written English is essential. I need each response to sound friendly yet business-like, reflecting the tone you’d expect from a well-run online store. You’ll be expected to: • monitor the shared mailbox during agreed-upon hours, • draft and send repl...