Academic Writing - ACD Call Routing

I am looking for a native English speaker to write a research paper on ACD call routing technology (automatic call distribution) If you are worried about the ethical implications about what you are writing and if I will be using it to better my grade in some telecommunications course, don't worry. The final result of your project will be used to create a very informative website on the subject. I am looking for a paper that is very well organized and easily lends itself to website creation. Think of each section you write to be pages in a site & offshoots of those pages will be sub pages. For example: 1. introduction to ACD technology / What is ACD technology 2. uses in call center applications 3. skills based routing benefits 4. technology and system construction 5. ACD routing & customer service 6. etc. Everything needs to be in your own words & your own voice. I am not looking for any copy & pasted work or spun website content. I need information that will trump the wikipedia pages on the subject. Sources are fine but there can be no paraphrasing or direct quotes & all sources must be properly cited. In your bid, please include your approximate word count, your outline / blueprint of this paper, how long it will take you to produce the product, and your qualifications (either telecommunications industry or previous work). Thank you & happy bidding!