Customer Service Agents

Hello, I have understood your requirements and can assure you the best of quality. I have experience in providing voice/chat & email support to a US website management company from 8 am to 7 pm EST and this looks like a good opportunity. I have a team of 4 so in case you are looking for round the clock support that can be done too. Here are the links for similar work I have done in the past. You can see that the client had rehired me because he liked the quality of my work. http://www.freelancer.com/projects/Website-Design-Customer-Support/Live-Chat-Tech-Support-for.html & the rehire one is - https://www.freelancer.com/projects/Live-Chat-Tech-Support-for.html Apart from this I have the following experience in Customer Service Voice Process - 1. NCO Collections - For American Express Bad Debts Collection Process for US. 2004-2005 2. 3 Global Services - For 3 Mobile Upgrades and Retentions Process which involved sales of contract phones (Postpaid) for UK - 2007-2009 3. Balaji Outsourcing - For UK Personal Injury Claim Process - 2009-2011 4. Balaji Outsourcing - For Shava TV Sales Process for Canada - 2011-2012 I can assure you I can do this work with 100% quality and I am willing to work for a couple of hours for you as demo so that you can see the quality of my work. Will be waiting to hear from you. Regards Yathin

Hello , Thank You for posting this project . This is Gurnain from Auspicious Networks(Freelancer Account) . We are a group of passionate Customer Service Professionals who have done numbers of project in customer service domain . We have strong committed resources who have more than 8+ years of experience in this domain . These Professionals have magnanimous work experience in Industry Pinnacles . We are guided by the vision of customer delight in every aspect of our business operation. Our flexibility ,enterprise service experience together with the manageable strength gives us unique advantage of being able to provide enhanced satisfaction to our customers through better service. The company is looking to strategically grow, and lead in today’s challenging business. We have done 14 successful projects on freelancer . We have huge client base ,These names include Wipro, IBM, MSCI , Reach ITAsia,GNS Technologies, and others . I am really looking forward to be of assistance to you . Thank You Gurnain Singh Project Delivery Manager Auspicious Networks

I consider that my experience and interests match with your requirement and want to apply for the same position. Sr. Customer Service Specialist/Technical Support Representative/Chat Support with 3-year background in Business process oriented Industry. Line of business includes, telemarketing, technical support service, customer support service, insurance processing, data entry and conversion services, bookkeeping and accounting and online researching, and form processing. Work Experience: Garrett and Talon Inc (BPO Company) 2 years Customer Service Specialist/Chat and Email Support/Escalations Convergys Philippines Landline Speciallist (Onstar Advisor) American Property Partners Sr. Virtual Executive Assistant My experience and range of skills will take risk as a candidate for this position. In addition Kindly check my profile for work experience and sample portfolio work flow for us to discuss further for an interview.

Hi Thanks for the post. We are a call center and have a team of experience professionals who have been working on phone support for more than three years. They have good English speaking and great communication skills. Please get back to me so we can discuss more about it. Best

Hi, I am freelancer with 7+ years experience in Customer Service,Chat Support,Telemarketing,Virtual assistant,sales. I have worked with very large and well known clients "CISCO" & "Finger-hut". We can start with 2 agents now and if you are ready to assign the project for 40 hours a week I will work in $6 Per hour/per agent. I have high speed internet at home with 6 hours of power back up Thanks, Ashutosh

Hello sir i am interested at this job and ready to start as well please let me know more details on the job so that we can start please add me in sky-pe id-psneemish.

I can do best service of customer support as you expected always...Let me get a chance to work for you...

Experienced computer and internet professional with good typing skills and accuracy. Broadband connection with a good backup. You can reach me on Skype or I have Google Voice US numbers. If required I can setup US phone numbers redirected to my mobile in India.

Hello, I have read your project description. I believe I am the perfect candidate because I am fully deaf myself. I currently work at the Apple store. I communicate with the customers with the iPad. I am one of the top salesmen so as you can see my English writing/reading skills are strong. The customer focus has always been my strength as I already have worked with more than five thousand customers via iPad Notes. Please feel free to discuss with me about the project.

I am waayy too patient for people I don't even know. I live to help others in my community and would gladly provide my services to you for support. I like to think I am kind and others have said I am very kind. I like to joke around and have fun but can also stay on task when needed. I can attempt to make a customers problem less painful by having a little fun a joking around a bit while solving their issues. Hopefully I can be of service to you, Thank you for your time.

Hello, I am an American owner/operator of a bilingual call center in Medellin, Colombia. Most of my agents are from the US or Canada and have little or no accent. What I propose is to give you one or more dedicated agents that can handle all of your needs. Every agent is fully bilingual and has moderate computer/Internet/chat skills. I provide a work station (MS Windows computer, 20/20 Mb fiber optic internet, software based phone, Microsoft Office), all inbound/outbound phone costs are included as well as a personalized PBX system that I can create for you (if needed), and all work will be done from my facility. You may have direct access to this agent via phone, Skype, email, etc. All calls may be recorded for your security. I would be happy to discuss your project and answer any questions that you may have. Thank you very much for your consideration

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Dear Client: Greetings! We, Homeload Co. is a virtual company of home-based experts and professionals who are specialized in Customer Service, Web Research, Data Entry, Lead Generation, Appointment Setting and Virtual Assistants. We would like to supply your company with our best available agents. Please know that our team is guided and inspired by below code of ethics: * Homeload Co., guarantees that our contractors are results-driven, dedicated and trustworthy. * We always provide clients with backup independent contractors. Hence, in case of emergency there will be always someone available to work for them. * We value our reputation. * We look forward to our contractors financial and health security. In line with this matter, we look forward to a long term commitment with our client and agents that strongly values high quality performance, outstanding efficiency and embraces new challenges. We hope to be your partner in achieving excellence. Should you need further details, don't hesitate to contact me directly. Sincerely, Reynely Bugawan Homeload Co. Authorized Representative

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I have call center as well as customer service experience and would like the opportunity to work with your company in that capacity! Give me a chance and I will show you I am well worth it! Thanks and have a great day!

I have huge experience in customer support jobs, Lead Service team which is part of Level 1 support and Monitoring Team, Which is responsible to ensure 99.99% up time of ATM and POS network. • Working in Global Level1 Support and Monitoring team in providing Financial Transaction Support through whole Global Level 1 related operations activities. • Introduction and implementation of ITSM-ITIL Best practices into the team. • Supporting and Managing Operations with Different types of Transaction processing Switches like Postilion (ACI),ITM (Arksys, Euronet Switch), IBM iSeries • Incident and request management • Change management • Reporting : Perform weekly analysis and create trend and performance report for EO teams as well and Level 1 team • Continuous monitoring and remote technical troubleshooting of the IT infrastructure using in-house software tools • Working on continuous Service and Quality Improvement of process, infrastructure and technology. • Project review, Support before and after GO-LIVE in Production system. • Trouble-shooting Various Event base Applications. • Auditing asset inventory for software ,Outage Reports(System Downtime report), • Incident management, change management, escalation management and problem management. • Working with Project and Implementation team, to develop automated tool, which can reduce the manual effort and increase the efficiency in the services.

Hello SweetT3972 I have a decade of experience with Business Process Outsourcing companies, I acquired my skills in Data Entry and Customer Service. I am new to Freelancer but surely can assure you that the work would be done with full accuracy and dedication. You will get worth of your money, I can assure you this.

I am offering you my communication and interpersonal skills for your services. With a proven background on Psychology and MBA education, as well as extensive admin work experience, my only motivation is to provide results and leave happy customers. I am looking forward to hearing from you.

Located in FLorida - May years on customer service . and sales - tech support etc- also retail sales and service

Hi, I am grateful to this opportunity being presented before me. I have around 8 years of work experience in various BPO projects with top notch companies in India. These were processes for the clients in the US & UK. During this period I have worked in the area of customer service, technical support, collections (Voice & Email). I now plan to work independently and hence, looking for to such opportunities. The hourly rates can be negotiated. I would love to hear from you. Thanks & regards, Aditya