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Customer Support Officer and Help File Documentation

$2-8 AUD / hour

已关闭
已发布超过 7 年前

$2-8 AUD / hour

We are an online service to Teachers and Schools We are looking for a freelancer to 1. manage our customer support help desk which is being built in Zoho Desk 2. actively chat to customers who visit our website (zoho CRMallows us to know when someone is on the website and the freelancer would be expected to initiate a conversation with the potential customer) [login to view URL] to customers who request a chat session via Zoho [login to view URL] leads and contacts via zoho crm [login to view URL] workflow activities in zoho crm (we build the activities) 6. build content for our website in zoho desk (need to take screen shots and write user instructions, needs to build up FAQ in zoho desk This job is 6 hours per day initially in 3x 2 hour blocks to match Australian Working hours Mon-Friday excluding holidays 6am - 8am Perth/Singapore Time 10am-12pm Perth/Singapore Time 2pm-4pm Perth/Singapore Time We may increase hours to full time if freelancer is successful and productive
项目 ID: 12493984

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37提案
远程项目
活跃7 年前

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37威客以平均价$7 AUD/小时来参与此工作竞价
用户头像
Greetings sir, i am an expert freelancer for this job and your 100% satisfaction is assured if you allow me to serve. Here is the reason. Why you should pick me? a) I am a very expert and have the same kind of experience of 5 years. b) I work very hard (16+ hours a day and 7 days a week) and also very fast so... it will be done very soon than most of the other providers c) And most important part is my policy: "I will give you (to my client) life time support (as long as you keep relation with me). And fix any bugs/problem without any cost. So, don't ever worry about me” Please sir, leave a reply ASAP, as I am waiting for your kind reply
$10 AUD 在30天之内
4.9 (29条评论)
4.6
4.6
用户头像
Hi, I am ready for your Customer Support Officer and Help File Documentation Project. Already I have completed over 100 project in freelancer, especially in data entry, web research & also few calling tasks. As per your project requirement I am sure I can do your task. My freelancer profile: https://www.freelancer.com/u/amirn2011.html Your work will be in safe hand, as once I take the responsibility, it will be completed within the given time period. Waiting for your response. Thanking You. Regards Ambika N
$3 AUD 在30天之内
5.0 (5条评论)
2.9
2.9
用户头像
My name is Yamini and I am an Indian based Zoho Certified Consultant. I love Zoho and I have five years of extensive experience in Zoho Products. I have done customization, automation and integration in all Zoho Products as follows: Zoho Creator, Zoho CRM, Zoho Books, Zoho Invoices, Zoho Projects, Zoho Survey, Zoho Sites, Zoho Reports, Zoho Mail, Zoho Campaigns, Zoho Forms, Zoho Projects, Zoho Support and Zoho People. 1.     Zoho CRM with Zoho Creator, Zoho Books, Zoho Invoices, Zoho Reports, Zoho Survey, Zoho Sites 2.     Zoho Creator with all Zoho Product Apps. 3.     Zoho Reports Integration 4.     Zoho Creator/CRM with Mail chimp. 5.     Zoho Creator with QuickBooks Online. 6.     Zoho Creator with Payment Gateway like PayPal, Stripe and Converge gateways. 7.     Integration as per company requirements using third part application like Zapier and etc, 8.     External API Calls 9.     Integration with RingCentral, Twillio and other phone based integrations. 10.    Integration with Zoho Mail like Gmail, MS Office 365 While I am certain there will be others who underbid me on this project, I can assure you several things.  ·        I work extremely fast. ·        I have a great knowledge on Deluge scripting and Integration. ·        I can ensure quality communication in regards to the project. ·        I'm passionate towards the work. ·        I will complete the work as much as earlier and will do my best effort.  ·        I will deliver the work on time with 100% quality.  Thank you and I look forward to the opportunity to work with you  Thanks  Yamini Zoho Certified Consultant
$5 AUD 在30天之内
3.8 (5条评论)
3.8
3.8
用户头像
Dear Sir/Madam, Good day to you! I am quite keen on this project that you have raised so I’m hoping (fingers tightly crossed) that I’ll be given the opportunity to help/assist/work on this with your kindself. A quick summary about myself: My name is Rina. I have been a Virtual Assistant/Freelancer of sorts for 4 years. I own a Diploma in Private Secretarialship which majors in Secretarial, Administration & Business studies. I am an individual but I can assure you that I am able to execute this job with utmost dedication. Working as a PA (offline)/VA (online) requires me to be meticulous with work given/assigned/awarded to me and I always provide the result/s expected/needed by the employer. Thank you for taking the time to read my proposal. I do hope you will consider my application and I would be most happy to discuss any further details pertaining to the project/compensation/etc. Best regards, Rina
$6 AUD 在30天之内
5.0 (1条评论)
2.4
2.4
用户头像
• I have over 6 years of experience in customer support. • Worked with customers from US, UK, AUS and APJ region. • Experienced in working on technical projects providing support via email, chat and phone plus a few help desk tools. • Also expert in dealing with irate customers and explaining the technical terms to a non-technical person in lay man's language. • Provided data entry support in most of the projects and delivered good quality work.
$5 AUD 在30天之内
5.0 (1条评论)
2.4
2.4
用户头像
Hi, After carefully reviewing the requirements of the job description, I feel that I am a suitable match for the job. I have worked with multiple companies and helped them in their customer support via email/Chat/phone. I am pretty much aware of zoho as your CRM & Chat as I have worked on same. I aim to provide outstanding quality of work and to build lasting professional relationships while working with you. Since I am experienced, So I know what it exactly takes to serve batter. Let me know if you have any question before awarding your project to me. I am always available to discuss your need and show my skills. Looking forward to hearing from you. Thanks!
$3 AUD 在40天之内
0.0 (0条评论)
0.0
0.0
用户头像
Hello, I am very interested and willing to work on this job. I have been working as a VA for almost 10 years. I have vast skills in customer service, lead generation, data entry and researching, wordpress, photoshop, social media marketing, and ms office tasks. I am also an English Online Instructor and Trainer. I am hoping you can consider me for your project. Thanks and hope to hear from you soon.
$5 AUD 在40天之内
0.0 (0条评论)
0.0
0.0
用户头像
A proposal has not yet been provided
$22 AUD 在10天之内
0.0 (0条评论)
0.0
0.0
用户头像
Hi, I have perfect English grammar. I have 3 years of experience in chat and email handling of US customers, which gave me excellent customer handling skills via text. I have provided support for a product Rabbit TV which is mentioned in my portfolio. I have also provided email support for an App builder software. I have 7 years of experience in customer handling and having strong problem solving skills. I own a high speed Laptop with Win 8 installed. I have technical background which gives me the ability to learn very quick anything new. Regards Ehtiram
$5 AUD 在30天之内
0.0 (0条评论)
0.0
0.0
用户头像
A proposal has not yet been provided
$4 AUD 在5天之内
0.0 (0条评论)
0.0
0.0
用户头像
I can complete your requirement on time with good quality results. I am open to work 40Hours/week on this. I am confident that i can deliver best service for you if i am awarded Thanks in advance!
$4 AUD 在30天之内
0.0 (0条评论)
0.0
0.0
用户头像
I am a experienced customer care professional with significant experience in Frontline customer service, I. E call center, IT Service Delivery Management sales and sales capability management thus I have all it takes to be extremely successful at this project. I also have project management and ITIL service management certifications. Finally, I also have a fairly good command of English for both written and oral communication. I look forward to an opportunity to work with you. Thanks.
$8 AUD 在40天之内
0.0 (0条评论)
0.0
0.0
用户头像
i do my best as i have a good experience as a customer support manager
$6 AUD 在20天之内
0.0 (0条评论)
0.0
0.0
用户头像
A proposal has not yet been provided
$5 AUD 在10天之内
0.0 (0条评论)
0.0
0.0
用户头像
Hi, I would like to apply for this job. If you are online now please contact me so that we can discuss about it. Best regards, Jasenka J
$5 AUD 在30天之内
0.0 (0条评论)
0.0
0.0
用户头像
Customer support, telephone support, email handling
$8 AUD 在20天之内
0.0 (0条评论)
0.0
0.0
用户头像
Proficient in: Microsoft Office (word, excel, powerpoint), Windows Operating System, and software administrative functions and operations. Goal and results-oriented; ambitious, assertive and persistent in driving performance. Has good business acumen (financial awareness). Self-motivated and active leader; systematic in meeting deadlines in a dynamic, multi-cultural environment. I have solid 6 years experience in technical customer service support either by chat, phone or email. Hoping to hear from you soonest. Sincerely, Paul R
$8 AUD 在30天之内
0.0 (0条评论)
0.0
0.0
用户头像
Hiring Manager, I have past several years of experience working in customer support handling (inbound, outbound, live chat and email process) and also worked as an admin assistant handling (job posting, candidate profiles screening, scheduling appt, time management, CRM, timesheet, google docs etc.) I am a B. Sc, Maths with MBA Marketing. And also worked as an Internet Marketeer, Virtual Assistant, Quality controller and a BDM in an international recruitment firm. I am ready to work at any time zone. Looking forward to hear from you soon. Thanks
$5 AUD 在30天之内
0.0 (0条评论)
0.0
0.0
用户头像
Hello, I have previously worked at Global Business Platform as an executive, and my responsibility contributing Sales Development and Technical Enhancement structured applying Customer Relationship Management and Public Relations knowledge. This Clientele Development Program is activated proficiently in order to maintain profitable pillar of Online Customer Engagement. My implementation is scientific Telecommunication, Appointment Setting and Office Management Skills included constructing and executing diligent Information Technology. I’m an expert in Internet Research, Data Encoding, Microsoft Office Application, Customer Service (Zendesk, Zenplanner, RingCentral, Five9), Email Etiquette, Telephone Etiquette, Programming (HTML, PHP, CSS, JAVA SCRIPT, MYSQL), Web Store Development (Auction Management System, M2E Pro), eCommerce Operations, Drop Shipping (eCC, NetSuite), Accounting (INTUIT, XERO, Sage, MYOB, Quicken), Online Marketing, Social Media Networking (HootSuite), Classified Advertisement (Craigslist, Postlets), Business Writing, Graphics Design (Picasa, Adobe Creative Suite CC) and Advanced English Literacy. I have delivered profitable campaign establishment within profitable statistics, which are the vital collaboration of my leadership roles at multiple Online Platforms. You may investigate my Freelancer Profile and acknowledge necessary expertise based on the deployment strategy. I believe my skills are perfect power according to your planned delegation.
$4 AUD 在30天之内
0.0 (0条评论)
0.0
0.0
用户头像
I am Rhodora Dagatan, but people call me Fely. I have a 4-year experience working as a Customer Service Representative handling home delivery inquiries, complaints, returns, and retention. I have supported customers both online and offline. In the online premise, I handled email support through tools like ZenDesk where I consistently and regularly email clients in updating status, answering queries, and offering help. I see to it that everything is resolved, making sure that they would give out that sigh of relief in their emails. These positive feedbacks are often used by my clients as their source of inviting more customers to their company. My knowledge of computers, which enables me to pick up new systems quickly, work independently, and efficiently make me a perfect fit for your opening. I possess an uncanny ability to build rapport and relationships with internal and external customers via the telephone. These, coupled with my ability to examine a process to look for improvement as well as manage multiple projects simultaneously all are valuable assets that I feel can benefit your company. I can solve problems, quickly and precisely, which has resulted in sales increases in my previous positions. My business skills, attention to detail, and general aptitude all have served me in my previous endeavors which have shaped me into an excellent administrator. The approach to my work goes beyond the job description as I am always looking for a way to improve results. In addi
$8 AUD 在30天之内
0.0 (0条评论)
0.0
0.0

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AUSTRALIA的国旗
Morley, Australia
5.0
24
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会员自5月 31, 2016起

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