CALL CENTRE SERVICES LOOKING AFTER 2,500 MEMBERS IN PERTH AUSTRALIA

已关闭

(please price as a monthly cost)

ESSENTIAL FEATURES REQUIRED

The Call Centre (CC) must provide the following:

A flexible service that is scalable to cater for potential increases of incoming traffic and transactions.

Ability to manage data system for scripts, email facility for advising Mate in Oz operators of requests and Internet access for each agent to update requests.

Tele-management capabilities – generation of accurate and meaningful statistics including call volume reports, agent performance reports, call abandonment reports.

The CC determines if the call is for urgent or non-urgent maintenance and actions in accordance with the Business Rules as provided.

A documented business continuity plan with redundancy and backup facilities in the event of power failures, switching failures or other severe occurrences.

Recorded Voice Announcement (RVA) capability to enable calls to be placed on hold.

Capacity to interact with students via email..

Ability to adapt and implement technological advancements.

EMERGENCY ASSISTANCE

The CC service is required to register requests for emergency assistance from Mate in Oz members (International Students) located throughout the Western Australia. Work identified as emergency will be allocated to maintenance contractors in real time.

HOURS OF OPERATION

The CC will provide uninterrupted 24 hour service on weekends and Public Holidays that are registered across the State of Western Australia

In addition in the case of Public Holidays the service must be provided on an uninterrupted 24 hours service

All nominated Public Holidays are according to the official gazetted list for Western Australia.

技能: 客户支持, 数据输入, 数据处理, 虚拟助手

查看更多: looking for a job in perth australia, call center jobs in perth australia, bookkeeping jobs in perth australia, beauty therapy jobs in perth australia, bar work in perth australia, bar jobs in perth australia, banking jobs in perth australia, automotive jobs in perth australia, architecture jobs in perth australia, architecture firms in perth australia, architect jobs in perth australia, airline jobs in perth australia, air conditioning jobs in perth australia, medical transcription job in perth australia, videographer for hire in perth australia

项目ID: #12156740

9名威客为此工作的平均竞标价是$217

samjohnyb4u

I have been a customer service agent for about 8 years. I am trained in the British, American and Austrian Accents so a Native American’s accent is easy. Besides, I have experience in various processes both technical a 更多

$155 USD 在3天内
(2条评论)
3.3
allprobiz

Hi I am part of the team who mainy offers Recruitnent (RPO/head-hunting), Marketing, Training and Management. I am the Management representative and I believe that we can help you with your project. Send me a message 更多

$222 USD 在5天内
(0条评论)
0.0
madinyshka

40 hours/per week

$50 USD 在5天内
(0条评论)
0.0
crisostomoibarra

We have a home based, but very reliable team of experienced agents and system that can cater any type of service that the company requires. We have provided services for many clients, providing excellent results, a 更多

$722 USD 在3天内
(0条评论)
0.0
akshaygarg93

A proposal has not yet been provided

$155 USD 在20天内
(0条评论)
0.0
adelezat

Dear, It is my pleasure to start this task with high level accuracy and commitment as I have an experience in the call center industry. Thanks, Adel Ezzat

$155 USD 在3天内
(0条评论)
0.0
$155 USD 在3天内
(0条评论)
0.0
pavandeep321

i am computer typing expert and doing you typing work according to your requirementi am computer typing expert and doing you typing work according to your requirementi am computer typing expert and doing you typing wor 更多

$155 USD 在3天内
(0条评论)
0.0
$194 USD 在6天内
(0条评论)
0.0
$144 USD 在3天内
(0条评论)
0.0