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CALL CENTRE SERVICES LOOKING AFTER 2,500 MEMBERS IN PERTH AUSTRALIA

(please price as a monthly cost)

ESSENTIAL FEATURES REQUIRED

The Call Centre (CC) must provide the following:

A flexible service that is scalable to cater for potential increases of incoming traffic and transactions.

Ability to manage data system for scripts, email facility for advising Mate in Oz operators of requests and Internet access for each agent to update requests.

Tele-management capabilities – generation of accurate and meaningful statistics including call volume reports, agent performance reports, call abandonment reports.

The CC determines if the call is for urgent or non-urgent maintenance and actions in accordance with the Business Rules as provided.

A documented business continuity plan with redundancy and backup facilities in the event of power failures, switching failures or other severe occurrences.

Recorded Voice Announcement (RVA) capability to enable calls to be placed on hold.

Capacity to interact with students via email..

Ability to adapt and implement technological advancements.

EMERGENCY ASSISTANCE

The CC service is required to register requests for emergency assistance from Mate in Oz members (International Students) located throughout the Western Australia. Work identified as emergency will be allocated to maintenance contractors in real time.

HOURS OF OPERATION

The CC will provide uninterrupted 24 hour service on weekends and Public Holidays that are registered across the State of Western Australia

In addition in the case of Public Holidays the service must be provided on an uninterrupted 24 hours service

All nominated Public Holidays are according to the official gazetted list for Western Australia.

技能: 客户支持, 数据输入, 数据处理, 电话支持, 虚拟助手

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About the Employer:
( 1 review ) West Perth, Australia

项目ID: #12156245

6名威客为此工作的平均竞标价是$26842

$21052 USD 在20天内
(24条评论)
5.0
topchoicenetwork

Okay perfect! Here with I have placed the monthly bid cost for operating 24X7 without any downtime and extra agents in support if needed in emergency :) I believe you have checked my proposal in previous bid. Le 更多

$20000 USD 在31天内
(17条评论)
4.2
amit0423

Hello, I have been through your post and I am fully confident my team can deliver all the mentioned points. We are Team of 80+ professionals working of different technologies and providing customer support on various 更多

$20000 USD 在30天内
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0.0
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workspaceitaus

Hello, I am Tahsinul Alam, completed Masters in Software Engineering now working as one of the project manager in Java team of Workspace Infotech Ltd, software/Outsourcing firm located in Melbourne, Australia. We h 更多

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vishalavi29

Hi, We will provide you a call center service and 24*7 support. Please PM me for private chat and details. Thx

$22222 USD 在10天内
(0条评论)
0.0