PROFESSIONAL EXPERIENCE
January 2017 – Present: Senior Collections Agent - iQor Phils. (now RMS Collect Phil., Inc.) Robinsons - Dasmarinas City, Cavite
• serve as a third party collections entity for a US bank
• manage and review customer's account
• provide financial advice that meets customer's concerns
September 2015 – July 2016: Customer Service Representative – iQor Phils. (now RMS Collect Phil., Inc) SM – Governor’s Drive corner Aguinaldo Highway, Brgy. Sampaloc 1, Dasmarinas City, Cavite
• listen and respond to customer's needs and concerns
• provide information about products and services
• provide solutions to minor technical concerns
• manage and review customer's accounts
• handles complaints and customer communication
• take orders, determine charges, oversee payments
• address billing related inquiries
• customer retention duties
April 2015 – July 2015: HR trainee/assistant – Sherwood Hills Golf Club. Brgy. Cabezas & Llana, Trece Martirez City, Cavite
• Assisting the Human Resource department
• Filing of documents
• Facilitate recruitment and sourcing of applicants
• Conduct initial phone screening and call outs of candidates
• Administer Employment Tests
• Organize 201 files and ensure timely submission of requirements
• Route memorandums
• Arrange attachments for Attendance report
• Participating in brainstorming activities
• Perform other related functions as required