C#: Home based Call Center (Voip?)

已取消 已发布的 Apr 4, 2007 货到付款
已取消 货到付款

I'm looking for an application that would somewhat resemble that of a call center application, however the main difference with this app is that our reps are based at home, not in a central office. So the calls need to be redirected to the reps home computer.

I'm assuming this would be a VOIP application but I'll leave this up to whatever you feel is the best method.

The app works in the following way:

1) A user calls an 800 # and is provided with an automated message.

2) The user must enter #'s on their phone so they can be redirected accordingly ("Press 1 for New Service. Press 2 to Cancel Service", etc)

3) The app would locate an available rep and redirect the call to the reps home computer (example: there are 3 reps. Rep 1 is busy with another call. Reps 2 & 3 are available. The call would go to either rep 2 or 3).

4) After the rep accepts the call, they receive detailed info about the caller on their computer screen (phone # of caller. Answers to questions about the nature of the call keyed in by the caller.

5) Finally, a log file needs to be created to track the details of the call (phone # of caller, length of call, rep who answered, etc).

I'm a c# developer and will most likely be modifying some of the code so please comment as much code as possible.

## Deliverables

1) Complete and fully-functional working program(s) in executable form as well as complete source code of all work done.

2) Deliverables must be in ready-to-run condition, as follows (depending on the nature of the deliverables):

a) For web sites or other server-side deliverables intended to only ever exist in one place in the Buyer's environment--Deliverables must be installed by the Seller in ready-to-run condition in the Buyer's environment.

b) For all others including desktop software or software the buyer intends to distribute: A software installation package that will install the software in ready-to-run condition on the platform(s) specified in this bid request.

3) All deliverables will be considered "work made for hire" under U.S. Copyright law. Buyer will receive exclusive and complete copyrights to all work purchased. (No GPL, GNU, 3rd party components, etc. unless all copyright ramifications are explained AND AGREED TO by the buyer on the site per the coder's Seller Legal Agreement).

## Platform

-Window XP.

-The solution must be developed in Microsoft Visual Studio 2005 (Visual Studio 2003 is acceptable also but I would prefer 2005).

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项目ID: #2910886

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1个方案 远程项目 活跃的Apr 23, 2007

1 威客就此工作平均出价 $595

tektrix

See private message.

$595 USD 在60天内
(5条评论)
4.1