Develop or Customize an IT HelpDesk System
$100-200 USD
货到付款
Design a IT Help Desk system with very special requirements.
## Deliverables
Hi Programmers,
I would like my customers to be able to enter requests through my website. So far its just me and I cannot handle the call volume while I am with another customers. I would like to get my customers in the habit of using an online ticket system, for normal to low priority issues.
Heres is what I would like:
1. A web based system that runs preferably on a PHP, MYSQL backend.
2. Lets me make customers a login where they can view their assets, enter requests and check the status of their requests.
3. Customers can also email to <support@[url removed, login to view]> and the ticket automatically gets loged into the tracking system against their ID or company domain name.
4. Email me when a request is put in.
5. Updates / emails the customer as I update the request
6. Lets me manage and track each customer site seperately.
7. Some kind of time tracking to help with billing. Something as simple as a check box for billed or un-billed. So I can go back at the end of the month and send them an excel report or something to say that this is how many hours they used this month for IT support and thats their bill.
8. Also a customer should be able to generate reports as well for the above purpose.
9. If a customer wants to know their average wait time they can generate a report to say 90% of tickets are closed within two hours of logging in.
10. Also not anyone should be able to log a ticet. You can only enter a ticket if their domain name such as *.[url removed, login to view] or their email is registered in our system. If you are not a registered user, you will recieve an email from the system asking you to use the registered email address.
11. I currently have tried various open source system such as ostickets and they do not have all the features I want. I don't mind if you customize the code of these open source ticketing systems (as far as it is not a breach), but all branding should be mine.
12. I also want to add an ASSET Management(documentation) section to the ticketing website and I should be able to document certain assets for customers/passwords etc. in this section. Nothing too fancy.
Thanks
Max
项目ID： #2701005
