Configure Existing osTicket for Email

Need our existing osTicket system configured to receive incoming email to create a ticket using the Email Pipes method outlined on this page: [login to view URL] osTicket is installed in our Hostgator account and we are using Hostgator for email, so according to the article above, we may need to configure extra settings. Only bid on this project if you are 100% confident you can get osTicket's Email Pipes working with Hostgator. If you are 100% sure it is not possible, please propose a bid for a workaround. No beginning milestones please, only bids with a single 100% milestone will be accepted. Milestone will only be released if all of these requirements are met.