Implemented set up and support for Call Center technology for major corporate accounts
Trained, programmed, consulted, and resolved customers issues in an efficient and timely manner generating revenue and increasing client satisfaction and retention
Customized business applications and conducted complex provisioning on numerous PBX telephone systems
Provided remote implementation, provisioning, troubleshooting, and programming support to on site technicians and customers
Identified and executed revenue generating opportunities which resulted in monthly sales exceeding company's objectives