Find Jobs
Hire Freelancers

Customer Network Support Engineer (CNS) stage 5

N/A

已关闭
已发布将近 8 年前

N/A

货到付款
Descripción de empleo<br />Listing Info<br /><br />Req ID: 114182<br /><br />Ericsson Overview <br />Ericsson is world’s leading provider of communications technology and services. Our offerings include services, consulting, software and infrastructure within Information and Communications Technology.<br />Using innovation to empower people, business and society, Ericsson is working towards the Networked Society: a world connected in real time that will open up opportunities to create freedom, transform society and drive solutions to some of our planet’s greatest challenges.<br />We are truly a global company, operating across borders in over 180 countries, offering a diverse, performance-driven culture and an innovative and engaging environment. As an Ericsson employee, you will have freedom to think big and the support to turn ideas into achievements. Continuous learning and growth opportunities allow you to acquire the knowledge and skills necessary to progress and reach your career goals. We invite you to join our team.<br />Job Summary <br />The CNS Engineer is part of a CNS team supporting the customer and shall deliver support services according to the contracted Services Level Agreements by means of established processes.<br />With detailed customer networks knowledge and knowledge of the customer strategies the CNS Engineer identifies business leads and promotes Ericsson products and services to secure add on sales. The CNS Engineer enables efficient service delivery of contracted customer support services by owning/drive the Customer Support Request within the Ericsson support organization.<br />The CNS engineer is taking active part of the Emergency Handling support and is task managed by the Service Delivery Manager<br />Responsibilities & Tasks:Customer request handling<br />Develop and maintain relationships<br />Identify new business opportunities<br /><br />Qualifications<br /><br /> Position Qualifications <br /><br />Core Competences<br />Network level competence.<br />Market insight.<br />Financial Understanding.<br />Ability to learn Ericsson Portfolio.<br />Service Delivery Process.<br />Change Management.<br />Sales and Business Development Skill.<br />Negotiation & argumentation skills.<br />Presentation skills (oral and written).<br />Ericsson Model for Project Management, PROPS-C.<br />Software Update Management.<br />Software Support.<br />Delivering Results & Meeting Customer Expectations<br />Analyzing<br />Entrepreneurial & Commercial Thinking<br />Persuading & Influencing<br />Presenting & Communicating Information<br />Applying Expertise & Technology<br />Preferred Qualification & Experience Requirements<br />Excellent Customer Relationship Management skills.<br />Very strong personal interaction skills and good communication capabilities.<br />Very good proactive mind set – always include a broader scope in mind when handling customer requests.<br />Ability to adapt to change.<br />Drive - determination, focus, take the ups and downs, stick with things long enough to see them through<br />Creativity - ability to see and make things in a new or different way, capability of developing inspiration, innovation or insight<br />Openness - capacity to reflect on one’s behavior and performance, learn from experience, adapt to other cultures, absorb feedback, accept new ideas and practices<br />Responsiveness - ability to understand, quickly adapt and act upon new information, influences and information<br /> <br />Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.<br /><br />Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.<br /><br />This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.<br /><br />Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.<br /><br />Primary country and city: Colombia (CO) || Distrito Capital || Bogota || IT
项目 ID: 12423158

关于此项目

6提案
远程项目
活跃8 年前

想赚点钱吗?

在Freelancer上竞价的好处

设定您的预算和时间范围
为您的工作获得报酬
简要概述您的提案
免费注册和竞标工作

关于客户

VENEZUELA的国旗
-, Venezuela
0.0
0
会员自12月 24, 2015起

客户认证

谢谢!我们已通过电子邮件向您发送了索取免费积分的链接。
发送电子邮件时出现问题。请再试一次。
已注册用户 发布工作总数
Freelancer ® is a registered Trademark of Freelancer Technology Pty Limited (ACN 142 189 759)
Copyright © 2024 Freelancer Technology Pty Limited (ACN 142 189 759)
加载预览
授予地理位置权限。
您的登录会话已过期而且您已经登出,请再次登录。