292041 live support software

We need a live support software. This software will need to be able to do a live chat support from a website. The operator's should be able. to open a program to message people not a website. And the administrators should be able to manage everything from inside that same program. This should also have different levels of account like operator, manger and admin. Other features that would be need: - Make cookies so that we can see then people are on pages and what page - Also save who people are - Able to have a pop up invite - Also keep records of each person chat - There need to be departments - Transfers - Spell checker - Able to program pre rote messages so it essay to answer frequently ask questions - Chat Log will be Sent to Email - Sound notifies for when a chat request is made - Chat button most work outside the url the chat software is installed on. - It should also have all functions of other live chat software - Integration with Microsoft CRM - Operators chat window integrate with ms outlook and become part the window so they see both email and chat. Thing that would be liked in it: - remote control capabilities so we can provide remote help to costumers - An admin website to manger it only - Able to view operators chat as they are happening - Able to block people from chatting if they are abusing it. Block ip or Mac address or both - Chat between operators - We also have a sip phone system (free switches) would be like if operators could have the phone system in outlook to and have it part the chat support. Thing that are provided: - Logo - Chat button - Examples of chat if need and ones we like. There is some chat software we like: [login to view URL] [login to view URL] [login to view URL] also any other feature you think will be need.