CX | UX DESIGN

Hi. I am looking for an expert in Customer Experience Design and UX Design. I have a product that i have design called Zobox and I need to do a revere Ux design case study and build the CX for it as well. Here is the project: [login to view URL] Here is what i need to develop (some the general information I have) Zo box CX UX Goal: develop a customer experience that allows users to quickly set up their device, personalize user preferences and create a success metrics plan Probing questions Challenging questions Actions Metrics CX For the CX of this tool Minnesota customer service and metrics within metrics you have to have you do the metric Success metrics Voice of customer User needs Global router that works in the most remote locations by using cell towers from all carriers User goals User personas Customer flow How to get to the product (where to buy) Set up Customer service Phone customer service Consent message Record for customer service After call survey - in call survey Create tickets cases In app customer service In app purchases 24 hour Chatting FAQ’s Deployment Usage What happens when you exceed the max Set up dashboard Configure Set up portal app/web Profile Name, info Master configuration Option to buy vpn One account multiple users Wanna add Multiple routers? Cancel service Whatever else is needed Metrics Success metrics User development metrics