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Need Predictive Dialer for Call Center with CRM

CRM pointers which are important to have a smoothly analyze customer's data and agent performance.

Just want to add two more points.

1. There should be separate interface for technical team and quality as one can clearly see the number of opened cases/pending resolution cases, reopened cases, Escalated cases to senior technicians for further followups, resolved cases, Void cases, refund offered cases. So that tech agents can do there work with all transparency.

2. It will be great if the CRM will get configured with dialer so that as soon as the call comes in and if it is from existing customer, the customer details will automatically pop up along with the incoming call.

3. Breaks :- Whenever someone is going away from his seat he should put himself on Unavailable and select

appropriate reason for being unavailable like 15 Min Break, Meal Break, Meeting, Training.

There should be an option to pull up the records from CRM in CSV or excel Format and the one

exceeding break should be marked in Red. This will help in tracking the defaulters.

技能: Asterisk PBX, 客户关系管理, MySQL, PHP, 软件构架

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( 2个评论 ) Chandigarh, India

项目ID: #18089250

6 威客就此工作平均出价 ₹39907

iKcon

Hello. We are Team iKcon. Delhi Based company. We have been dealing with Call Center based products from past 7 years. We have reviewed your requirements for Call Center Solution. we have readymade product for th 更多

₹48888 INR 在10天内
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5.5
APCTelco

Hi. I'm a asterisk/VoIP consultant with 10+ years of hands on experience in open source & Linux platform and also the below mentioned applications, servers & interfaces. - Installation & configuration of Asterisk ba 更多

₹23334 INR 在3天内
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4.3
MRE000

Hi, Please, have a look at my profile. I am a full-stack Engineer, I've BS degree in Computer Science, I've ISTQB certification in Testing, i have 6Y+ of experience in: (Analysis, Web Development, Software En 更多

₹35000 INR 在10天内
(4条评论)
3.8
therobust13

do you want a crm or ticketing system? coz you've combined both features in your description and presented then into one CRM. we can discuss it if you didn't get what I mean.

₹44444 INR 在10天内
(4条评论)
3.5
Priyanshu1

Hi I have created a crm for a tech support company in the past using php and node js (for web socket). I integrated avaya telephony system in it, but now I strongly recommend asterisk for any web integrations. It has 更多

₹50000 INR 在25天内
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3.6
ramnarayanmishra

I have 14+ year of experience in the filed of computer telephony integration. I have already worked on various project with similar requirement. Note: - The above price is for CRM also

₹37777 INR 在10天内
(0条评论)
0.0