Hello my name is Sophia and I can guarantee you value for your resources by assisting you with the duties ranging from resolving customer complaint via phone, email, mail or social media, reach out to customers via phone and verify account information, attend to customers warmly and confirm their reasons for contact, cancel or upgrade accounts, and assist with placement of orders, refunds and exchanges. I have worked as a customer representative before, during which I was charged with a lot of administrative responsibilities which enabled me to multitask easily and to be proactive when the need arises, all of which will be beneficial to you. I pay strict attention to detail, I adhere to instructions and I 'm very organized when it comes to carrying out my responsibilities. I am a hardworking, reliable, focused and trustworthy individual. Who makes an employer's needs my number one priority. I have experience using the following software, Kayako, Trello, Microsoft office suite, G suite, Clickfunnels, Infusionsoft and various social media platforms like Facebook, Instagram, Whatsapp, youtube etc. I'm open to any training imperative to ensure the effective and efficient delivery of my services.I'm also open to learning any software quickly, imperative for the smooth running of your business. If hired I'm open to starting immediately. Please don't hesitate to contact me, if my proposal meets your requirements, I'm open to negotiations on the payment rate and working hours