There’s a revolution currently taking place in the education and training field and you want to be a part of it. You feel strongly about access to education and you may have even taken a few MOOCs or online classes yourself. Come help our us guide our students through their educational journey.
At OpenClassrooms, you’ll be making sure our students get the best possible online education. From choosing their course, to completing their projects, graduating and finding professional success, you’ll be there every step of the way to offer a helping hand.
People say you’re nice, patient and empathetic – you know how to alleviate any tension. You like to be in daily contact with clients. You often take initiatives and are constantly on the lookout for learning new things. You are ready to join an agile and fast-moving structure, with the goal to make education accessible to all.
Reports to: Director of Student and Employer Success
Provide answers to student questions: course guidance, platform usage, learning advice
Outline course offerings and details for success to potential new students
Accompany students from day one through to job placement
Give guidance to help students find the course best suited to their ambitions and competences
Provide advice on financing options available to students
Support students right through until course completion, providing support and morale-boosting where necessary
Ensure the growth of a happy community: foster peer-to-peer relationships and well as peer-to-mentor
Create the Wow effect: students must be blown away by your warmth, attention to detail and commitment
Share feedback with your team in a constructive manner
Perfect written skills
Great empathy and ability to remain calm
Native English speaking and writing skills
A true passion for education
A love for service and customer satisfaction
The desire to join a high-growth startup company
Ability to work
Strong time management skills with the ability to plan, prioritize, monitor, & respond to changes quickly.
Strong decision-making skills coupled with good judgment.
Ability to multitask in a fast-paced, entrepreneurial environment
2 to 5 years of (successful) experience in a customer service role in technical and/or education
2+ years’ experience working in a SaaS environment
1+ year of experience working with databases (SQL)
Prior experience with a ticketing tool, ZenDesk/Salesforce experience preferred
Experience with digital communication and social media
The journey starts with a phone interview and a meeting with the HR Recruitment Team.
Then we plan video meetings with the Chief Student Success Officer, Director of Student and Employer Success, along with some members of the Student Success Team. For the final round, you will meet some members of the Tech team and some members of other teams ( Revenues, Marketing…)
You will be asked to provide us with professional references contact detail.
Feel free to get the gist of who we are: [login to view URL]
Must be based in the United States
15 威客就此工作平均出价 $22/小时
I'm a certified professional high school English teacher in Canada, looking for some extra work while at home with my kids. I have an education degree and 3 years of teaching experience.
Sir I am having good skills and experiences of 18+ years in both the education and training plus software and website development. Happy to have this opportunity. Contact me for further details