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Student Success Specialist / Customer Service / Biz Development (Remote)

ob description

There’s a revolution currently taking place in the education and training field and you want to be a part of it. You feel strongly about access to education and you may have even taken a few MOOCs or online classes yourself. Come help our us guide our students through their educational journey.

At OpenClassrooms, you’ll be making sure our students get the best possible online education. From choosing their course, to completing their projects, graduating and finding professional success, you’ll be there every step of the way to offer a helping hand.

People say you’re nice, patient and empathetic – you know how to alleviate any tension. You like to be in daily contact with clients. You often take initiatives and are constantly on the lookout for learning new things. You are ready to join an agile and fast-moving structure, with the goal to make education accessible to all.

REPORTING LINE:

Reports to: Director of Student and Employer Success

RESPONSIBILITIES

Provide answers to student questions: course guidance, platform usage, learning advice

Outline course offerings and details for success to potential new students

Accompany students from day one through to job placement

Give guidance to help students find the course best suited to their ambitions and competences

Provide advice on financing options available to students

Support students right through until course completion, providing support and morale-boosting where necessary

Ensure the growth of a happy community: foster peer-to-peer relationships and well as peer-to-mentor

Create the Wow effect: students must be blown away by your warmth, attention to detail and commitment

Share feedback with your team in a constructive manner

Requirements

SKILLS REQUIRE

Perfect written skills

Great empathy and ability to remain calm

Native English speaking and writing skills

A true passion for education

A love for service and customer satisfaction

The desire to join a high-growth startup company

Ability to work

Strong time management skills with the ability to plan, prioritize, monitor, & respond to changes quickly.

Strong decision-making skills coupled with good judgment.

Ability to multitask in a fast-paced, entrepreneurial environment

REQUIREMENTS

2 to 5 years of (successful) experience in a customer service role in technical and/or education

2+ years’ experience working in a SaaS environment

1+ year of experience working with databases (SQL)

Prior experience with a ticketing tool, ZenDesk/Salesforce experience preferred

Experience with digital communication and social media

HIRING PROCESS

The journey starts with a phone interview and a meeting with the HR Recruitment Team.

Then we plan video meetings with the Chief Student Success Officer, Director of Student and Employer Success, along with some members of the Student Success Team. For the final round, you will meet some members of the Tech team and some members of other teams ( Revenues, Marketing…)

You will be asked to provide us with professional references contact detail.

Feel free to get the gist of who we are: [login to view URL]

Must be based in the United States

技能: 客户支持, 教育与辅导, SaaS Sales, 销售, Zendesk

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( 0个评论 ) France

项目ID: #17671645

15 威客就此工作平均出价 $22/小时

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SarahDeveau

Hello! When I moved to the Southeast US several years ago, I was profoundly impacted by the state of diverse training programs; students are interested in learning, but access to programs is severely limited or non-exi 更多

$27 USD / 小时
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db5253

August 30, 2018 Dear Sir or Madam, I am applying for the Student Success Specialist / Customer Service / Biz Development (Remote) on www.freelancer.com. I hold a Doctorate in Business Administration (D.B.A.) a 更多

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rheenaobtm19

Hi there, I understand you're looking for a qualified candidate for Student Success Specialist / Customer Service. We have hundreds of skilled staff available for you to hire right now. - You work with staff 更多

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Jessicaraigmktg

Kindly accept my bid as my intention to apply as a Student Success Specialist. I have a total of 6 years worth of Cunsumer Marketing Experience since 2014 working in an online company later on in a technological learni 更多

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fishernl

Hello, please take a look at my profile because I think I would be excellent for this position. I am in higher education myself and plan on continuing my education all the way to post graduate P.h.D. I love giving advi 更多

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Yashvir123

Students will be taught in the most easy to understand manner. Thank you

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klp452

I'm a certified professional high school English teacher in Canada, looking for some extra work while at home with my kids. I have an education degree and 3 years of teaching experience.

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BjornOvs

Hello, Hope all is well. I am interested in applying as Customer Service Representative in your company. Considering my experience and capabilities, I believe I could handle the responsibilities related to the po 更多

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BMukul

Sir I am having good skills and experiences of 18+ years in both the education and training plus software and website development. Happy to have this opportunity. Contact me for further details

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ydana

Hi I’m Yousuf! I wanted to go ahead and place a bid so that we can get a chance to have a dialogue. I’m very big on education and am actually applying to Pharmacy schools as I decided it was the right time for me to gi 更多

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josephdantzler

Dear Future Colleague, I am writing to apply for a position on your student success team as advertised on freelancer. I have been in the customer service/support industry for more than twelve years, with experience 更多

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