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Application Support & Software Trainer Role

$2-8 USD / hour

已关闭
已发布将近 3 年前

$2-8 USD / hour

We are looking for an experienced Application Support and Software Trainer to join our team and be the Client Champion for our software. We are wanting someone who is keen to join our team on a permanent full-time basis and can bring their existing IT Support skills and make an impact from day one.  The successful candidate will (but not limited to): Work during NZ hours of 8.30 am to 6 pm Serve as the 1st point of contact for clients seeking technical assistance via phone or email  Have excellent communication skills both written and verbal Be confident in knowing when and where to escalate unresolved issues to the next level of support team member Keep accurate records of events and problems along with their resolutions in logs  Follow up and update clients with status and information regarding concerns  Identify and suggest possible improvements on processes and procedures Help with documentation of help guides, release notes, software demo videos and how-to videos Help with full onboarding of new clients Be a proven team player with experience working with remote team To be successful in the role you will have 1+ years of practical experience in a helpdesk or face-to-face support role and experience in a training or learning facilitation role. You will have excellent interpersonal, communication and technical skills and be adaptable, proactive, and approachable.    You will have a passion for troubleshooting and problem-solving, and the ability to prioritise and follow tasks through to completion.  Flexibility and adaptability to meet changing demands quickly are key, so ideally this role would suit someone who is energetic, motivated and a great team player.  You will also have highly developed communication and relationship management skills as this role involves engaging with multiple functions within the business and external stakeholders. Please answer following questions when applying Are you able to work during NZ hours? Are you able to provide phone and email support? Share your most recent experience as an application support person. In your career history, what was the role you have most enjoyed working so far and why?
项目 ID: 29871140

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远程项目
活跃3 年前

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Hello, Please review my profile as I have relevant skills and experience as Customer Tech Support/Service. I have completed similar projects before for Inbound and Outbound Calling, email handling and Live chat via Zen desk, asana etc. https://www.freelancer.pk/projects/customer-support/Project-for-First-Step/reviews https://www.freelancer.pk/projects/customer-service/Customer-Service-Representative-URGENT/reviews Kindly message me to discuss further Thanks Faiza Bilal
$5 USD 在40天之内
4.9 (38条评论)
5.6
5.6
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Hi, I am Haresh, having 10+ years of experience in Software Testing Industry. - Having unique blend of knowledge in Quality Product Delivery, Processes Management, Functional testing, Integration and regression testing, which help me to take the Quality of the software to the next level. . - Hands on experience on testing Desktop, Web Based, Mobile application and Mainframe based application. - Hands on experience on automation testing tools on selenium webdriver, jmeter, katalon, Appium, nodeJs, selenium with freamwork etc.. - Thorough understanding of Product Delivery Life Cycle, Software Testing Life Cycle and Software Development Life Cycle. - Well conversant with writing Test plan,Test Cases, Release Note and Product Health Report. - Worked in various domains like Finance, Retail, Web Portals, Healthcare, ecommnerce, CMS, TV and Setup box, Life Insurance, ERP system etc. - I do have require mobile devices to test mobile view or applications like android and iOS applications. - I have hands on experience with git,svn, postman, MSSQL Server. - Kindly review my profile and let me know you view over the same. Thanks. Haresh
$8 USD 在40天之内
4.8 (14条评论)
4.9
4.9
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Have experience working as first point of contact for customers using different products of different companies
$6 USD 在40天之内
0.0 (0条评论)
0.0
0.0
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Dear Sir, I am an experienced IT support analyst with many years of experience across different industries, from sports betting, software support, Call center support, Technical support etc. I am able to work the required hours and available via phone and email.
$10 USD 在40天之内
5.0 (1条评论)
0.0
0.0
用户头像
Hi, I have over 8 years experience in IT Technical Support & customer facing role. Are you able to work during NZ hours? Yes Are you able to provide phone and email support? Yes Share your most recent experience as an application support person. Wintel Support In your career history, what was the role you have most enjoyed working so far and why? Customer facing, clearing queries
$8 USD 在40天之内
0.0 (0条评论)
0.0
0.0
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Certified in Service Desk and having 4+ experience in technical support for this project I can handle all the task and meet SLA
$20 USD 在40天之内
0.0 (0条评论)
0.0
0.0

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NEW ZEALAND的国旗
Auckland, New Zealand
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