We are looking for companies which can provide help desk and managed IT services.
Responsibilities and Duties
Must be able to work a set schedule with rotating on-call duties
Take initiative and provide prompt, accurate follow-up to tickets and support calls
Ability to flourish under limited supervision
Must be fluent in Windows Administration on Server 2003 to Server 2016
Collaborate with Engineering, Product Management and other internal departments to resolve critical product issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future releases
Create and deliver product or technology training to internal and external partner teams (frontline tech support reps, resellers, distributors, etc)
Build and maintain solid working relationships with partner teams (such as Engineering, Sales, etc)
Share knowledge of issues and corresponding resolutions or workarounds with partner teams (including, but not limited to, the creation of new knowledge base articles/solutions and procedures).
Qualifications and Skills:
Bachelor degree in Computer Science or related field; equivalent work experience considered
At least 2 years prior experience in a support related position
Proficient in Windows (Windows Server 2003, 2008, 2012, 2016) and working knowledge of Linux/Mac
Previous experience with Cisco is a plus!
Previous experience with ticketing tools (Connectwise & labtech) a plus!
Excellent oral and verbal communication skills a must!
Able to exercise good judgment of priority based on customer impact
Adaptable to new technologies and processes
Strong interpersonal skills so as to be able to work in a team oriented environment
Understanding of any virtualization platform HyperV & Vmware & basic Routing & Switching networking.