I am a focused, creative, dynamic and innovative in the workplace. I strive to create and improve existing programs to yield better productivity. I have strong interpersonal skills, I love to collaborate with other members of the team and with other departments. In my years as a training professional, I have gained mastery of the different facets of training, especially with BPO environment. I am goal oriented and self-reliant.
I am passionate in developing training programs, incorporating different delivery methods and mediums. I am strong advocate of Gamification and blended learning. I believe in well-designed E-Learning programs by tapping on the 5 key intrinsic human motivators, autonomy, mastery, purpose, progress and social interaction.
I have extensive experience in managing the business side of training. Understanding cost vs efficiency. Driving quality and consistency across several running classes. Ensuring staffing meets business needs. Mentoring new trainers and creating development programs for them based on their chosen career paths, such as instructional design, training delivery, leadership and development, organizational development and training management.
Using different evaluation models and techniques, I am able to help Operations in identifying knowledge gaps and provide appropriate solutions. Depending on the gravity of the need and capacity of our workforce, I normally use a variety of training methodologies, from classroom – ILT training, online tr