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Help with customer support

Customer Support for Ecommerce Website.

Brief:

Client is operating an ecommerce website

Support portal is using Fresh Desk.

Number of tickets / day = Less than 10 tickets for now

Type: Sales enquiries, Post sales support.

Part 1:

Looking for admin who is familiar with managing online customer support.

- Reply promptly and correctly to tickets (there are canned replies provided for common questions)

- Reply accurately to answer customer's questions

- To increase the sales conversion of customers (by providing timely and accurate replies)

- To maintain and improve the customer knowledgebase and canned replies

Part 2: (if suitable fit)

- To assist with data processing. Excel management

- To provide live chat support for the same website

- To assist with administrative duties

Skills:

- Important that you are good in written and spoken English communication

- Good if you have experience with Fresh Desk, Zopim, or any ticketing system (not required)

- Good if you have experience with WHMCS (not required)

- Good if you have experience with email marketing software such as [url removed, login to view]

- Interested applicants please include other similiar jobs that you are doing and the rates.

- Indicate your current commitment (with other jobs) and the number of hours you can set aside per week or day

- This job is looking for at least 1 hour per day , daily. in the part 1. It can increase to 3 hours daily.

- I'm looking for a long-term vendor to assist the client

Thank you

技能: 客户支持, 英语(美国), 虚拟助手

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关于此雇主:
( 17个评论 ) Singapore, Singapore

项目ID: #11226085

38 威客就此工作平均出价 $5/小时

bdmultitech

Hello, Expert here. Ready to start immediately. Having read the outline given I am positive I can be of great value for the tasks at hand. Let me do this work with perfection, accuracy and according to your require 更多

$4 USD / 小时
(185条评论)
7.1
Excelentt

Kindly share more details about your business. Have you created canned responses yet? I have 6 years of experience in customer support and admin support tasks. I have done live chat support (olark, intercom, com 更多

$5 USD / 小时
(32条评论)
5.8
exelentshakil

"Rate and duration will be fixed on discussion" Dear Hiring Manager, I have gone through your job posting and become very much interested to work with you. Please sent me a pm to show you a sample work for 更多

$5 USD / 小时
(42条评论)
5.3
marefin34

Hello, I have read that you need a virtual assistant. I would like to be your virtual assistant. You can rely on me. Because I'm very proficient and have valuable experience as a Virtual Assistant in Data Entry, Web 更多

$5 USD / 小时
(25条评论)
4.6
rodrigorochin

Hello I have read your project's description and I am very interested in your position. I have experience as a virtual assistant and with customer support. I have experience with Fresh Desk and with email marketin 更多

$3 USD / 小时
(13条评论)
4.5
ginne24

Hi. I would like to work on this project I have 6 years working expirience for call handling, replies to costumer emails besides I am fast and accurate for any task I hope you will award me and give a chance to finish 更多

$5 USD / 小时
(6条评论)
3.2
ivona244

Hi, My name is Ivona and I'm a Bachelor of Business Administration. I worked as a research analyst for a New York equity research firm. I was scheduling and conducting due diligence calls with C-level executives of tar 更多

$5 USD / 小时
(5条评论)
2.4
TameaG

Hi, I'm highly experienced in the customer service field. I managed several successful multilingual online stores and one of my primary duties has been email customer service and live chat. I'm familiar with ZenDesk, F 更多

$7 USD / 小时
(3条评论)
2.6
esoftsolz

Hi Sir, I have good spoken and writing English skills. I can work daily upto 12 hours/day. I have good experience with WHMCS. I am willing to learn anything new to work on this project. I have good data processing/ 更多

$5 USD / 小时
(1条评论)
2.4
sunlightsoltech

Hi, I have been serving multinational companies with their customer service and handling all communication with customers. I know how import is Customer service for any company. this is what takes company to next level 更多

$3 USD / 小时
(2条评论)
1.8
h3x0r89

I am very interested in your job. I have worked in job liked that before, a lot of times but on fivver. Please choose me and make me start working on freelancer too.

$5 USD / 小时
(0条评论)
0.0
mmaini76

With expertise and exposure to client servicing I understand the responsibilities assigned. I commit to deliver to these responsibilities to the best of my abilities.

$5 USD / 小时
(0条评论)
0.0
dangurlscano

Hi there! I hope you’re doing fine! My name is Danieve Escano, a dedicated and effective Customer Service Representative from the Philippines. I'm forwarding my proposal for your job post on Customer Service 更多

$5 USD / 小时
(0条评论)
0.0
vw2239411vw

I had 4 years experience as Customer Service Advisor at Sepang International Circuit. Some of the job functions were to handle live chat on Sepang International Circuit website and answer inquiries through email. Cu 更多

$4 USD / 小时
(0条评论)
0.0
aprilmehta

A proposal has not yet been provided

$8 USD / 小时
(0条评论)
0.0
rein0011

Regarding your recent project for a customer support position, it appears from your description of the position that I am well qualified for it. My name is Ryniel Peralta, a Filipino, 28 years of age. I am reall 更多

$5 USD / 小时
(0条评论)
0.0
neilmelissa

with my customer service and trainer i belueve i can be an asset to your project. Cant wait to speak with you soon.

$4 USD / 小时
(1条评论)
0.0
KrystalM254

Dear Sir/Madam, I trust this finds you well. My interest in potentially working with you stems from three reasons. First, I have experience in Administration and recruitment while working in several positions, mo 更多

$5 USD / 小时
(0条评论)
0.0
adw124

I believe that I would be the best candidate for this job for several reasons. Firstly, I have a lot of experience in customer service and sales(have worked 2 retail jobs) and am definitely willing to quickly and profi 更多

$4 USD / 小时
(0条评论)
0.0
larryjcool2001

Dear sir/Ma Ill recommend myself for the Customer Support job stated above because i know i'm capable and fit for the Job because i have over 12 years experience of Customer support activities and job roles. I kno 更多

$5 USD / 小时
(0条评论)
0.0