Thanks for sharing the requirement. I am excitedly curious about a meeting & discuss the role in detail.
Also in which timezone of Newzealand to work on as there are different timezones like Calne, UK -- PE, Canada or Auckland?
I understand you looking for serious candidates who must understand your requirement & attend to the customers responsibly with the following tasks; which needs an experienced team member, who understand the software and method SAAS.
1. Application support by email and phone
-- Yes, easily handle.
2. New client onboarding
-- Yes, needs to understand the process and services/business model first.
3. Ongoing training and webinars
-- Yes, It's interesting.
4. Creating Helpguide, software demo videos, and how-to videos
-- Yes, will handle.
5. Collecting user and application issues and escalating to the development team
-- Ok, Great ! once I trained with the software, my 20 years of experience as a business analyst will help me to satisfy the users & their needs and resolve the issues with the development team.
6. Helping to creates marketing materials
-- Yes, handle it as I used to.
Bonus::
WordPress, Email Marketing, Software, and Social Media Marketing Experience.
Looking forward to discussing
Regards
Faisal