You are looking to delegate tasks such as customer support and some administrative tasks, I am your man.
Responsible, dynamic and proactive, I speak perfect French and I am always ready to take on challenges. I am versatile with a strong passion for supporting and helping others. I do my best to improve my skills and my work. In addition, I have strong communication and persuasion skills to deal with all types of consumers.
I have 8 years of experience in customer support in companies with millions of customers. I have a perfect command of management tools such as Notion, Airtable, Slack, Gather, as well as some customer management tools (e-commerce, dropshipping, real estate) such as: CRM (Freshdesk, zendesk ...) Mail, Shopify, Airbnb, Ringover, Social Networks, Marketing
I offer different types of assistance:
- Managing emails and calls
- Handling customer requests
- Customer support via chat and phone.
- Product listings on E-commerce shop (Shopify)
- Administrative tasks of data entry, email processing.
- Order entry and tracking
- Answering product question and product support
- Answered ticket
- Refund/Cancellation E-commerce Store
- Management of acquisition platforms for real estate (Airbnb, Booking...)
- Management of ads, bookings, calendar, price and dispute on Airbnb...
- General Virtual Assistant
What can I do for you? Feel free to contact me and let me know your professional needs whatever your field.
