- Handle Office 365 licenses
- Help clients over the phone navigate through problems
- Manage user accounts and workstations through the Active Directory
- Provide clients step-by-step instructions to accomplishing tasks by email
- Read and understand IT tickets, diagnose the workstations, identify the problems and resolve them
- Resolve technical issues in a timely manner and escalate the ones not in the SLA
- Streamline a wide range of tasks via scripts or Windows utilities
Computer Operator
General Directorate of Health Affairs in Madinah
3月 2019 - 1月 2021 (1 年, 10 个月)
- Archived and loaded users' work data on an ad-hoc basis
- Attended to technical issues communicated via a support ticket system
- Automated some repetitive tasks with scripts
- Formatted computers, removed unnecessary features from them, and installed the programs specified in the guidelines
- Set up, configured, and fixed printers and scanners