I've been working in the call center industry for more than 5 years now. My expertise comes from working in both B2B and B2C projects; working for international call center companies such as Startek, Alorica, KM2 Solutions, Myron, Amway dealing with clients from the USA & Canada.
Skilled in:
* Customer Service: High call volume of inbound calls with FCR method ( First Call Resolution)
* Hard Sales/Cold Calling: Persuasive attitude with effective negotiation methods to guarantee closing sales.
* Appointment Setting: Recognized potential customers, 100% pre-qualified leads to make your sales team job easier.
* Email Handling: Typing speed: 60 WPS, email etiquette, customer-oriented.
* Technical Support: Tech-savvy, patience, and efficiency to guide customers through a technical process or to solve them myself.
* Social Media Management: Expertise managing appearance and responding to clients post, Facebook, Instagram, Pinterest. Boosting potential clients amount.