CHAPTER 4 PRESENTATION AND DISCUSSION OF RESULTS 4.0 Introduction This chapter presents, interprets and analyses the study findings. It presents the results that are used to answer the research questions. The chapter begins by outlining the demographic characteristics of the sample, before presenting the service delivery perceptions of the residents as well as of the council employees. Major comparison is done between Harare and Chitungwiza, so that the local that is performing best can be determined. After that the challenges being faced by the two city councils, together with the strategies implemented to improve service delivery are also, with relevant links to the literature review.

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