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经验
Customer support representative
7月 2013 - 3月 2016 (2 年, 8 个月)
Main activities and responsibilities: Resolves problems by clarifying issues; researching and exploring answers and
alternative solutions; implementing solutions; escalating unresolved problems.
: Answers inquiries by clarifying desired information; researching, locating, and
providing information.
: Responds to incoming customer calls concerning new and existing customer
accounts within a call center environment.
: scheduling appointments and viewings.
Customer support representative
5月 2011 - 5月 2013 (2 年)
Main activities and responsibilities: Contact customers in order to respond to inquiries or to notify
them of claim investigation results and any planned adjustments.
: Resolve customers' service or billing complaints by performing
activities such as exchanging merchandise, refunding money, and adjusting bills
教育
Business
(4 年)
资质
First Certificate in English
Cambridge
2010
Excellent spoken and written English
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