I often describe myself as Business analyst. As in total experience of 11 years in which almost 6 years in business analysis profile.
This includes,
1. Project management
2. Requirement gathering
3. Meeting with stakeholders
4. Creating AS IS & TO BE process flows for the better understanding of developers.
5. Creating Business requirement document for developer to start with
Prior to that i have worked with international BPO services for almost 5 years,
Includes,
1. Customer interaction
2. Data sorting
3. Email handling
4. Copy paste
5. Data entry (Copying customer data from excel / MS word in to customer data base)