Virtual AssistantJul 2017 - Mar 2018 (8 months)
●Graphic Design/Admin Assistant ●Researching like importation process, waverunners, bobcats ●Appointment setter, Papeworks(contracts,invoices,tenant’s applications), google calendar, basic bookkeeping, email management, sms management etc.
Back Office Support AgentSep 2016 - May 2017 (8 months)
●Process client’s application form ●Encoding the data that the client has provided ●Check the requirements of the applicant is eligible
Customer Service agent – UK eBay Account phone supportDec 2014 - Aug 2016 (1 year)
●Provide good customer service to our member. ●Informs clients by explaining procedures, answering question & providing information ●Give advices/listen to the customers about the possible remedies or solutions
Listing Specialist/Sales AssociateJan 2013 - Oct 2014 (1 year)
●Prepare viewing list and arrange viewing schedules ●Provide assistance to the Brokers ●Perform other tasks as directed from time to time
BS Tourism Management2005 - 2009 (4 years)
Cross training of line of business in call center (2015)Call Center Industry
I had been trained in selling, escalation and appeals department when I work as a Call Center Agent for eBay for 2 years. Its been a wonderful years and hard sometimes especially when its really queueing. But atleast you know how to handle different concern which will lessen your transfer rate.
Gained additional skills to expand my knowledge as Virtual Assistant (2018)Udemy Online Courses
Certificate for: Hootsuite Social Media Marketing Buffer SEO Wordpress SEO Mailchimp [login to view URL] [login to view URL] [login to view URL] [login to view URL] [login to view URL]