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Service Desk EngineerAug 2015
Managing and vetting on a daily basis engineering calls before escalation to external support groups. Providing second line Networking support: Installing, configuring and administering Layer 2 and Layer 3 Cisco Catalyst Devices. (Cisco Routers – Cisco Switches – Net Gear Hub’s –Cisco Meraki AP). Configuring and implementing Remote Access Solution. Maintained complex LAN/WAN networks with several VLANS and provided support for routing protocols
Bachelor of Engineering (B.Eng.) | IT Engineering University 4 years not 22015 - 2017 (2 years)
CCNA – Routing and Switching (2016)Cisco
Troubleshooting Cisco Routers and Switches Configuring Cisco Routers and Switches Managing Cisco Routers and Switches
MCSA – Windows Server 2012 R2 (2016)Microsoft
Install and configure servers (15-20%), configure server roles and features (15-20%), configure Hyper-V (15-20%), deploy and configure core network services (15-20%), install and administer Active Directory (15-20%), and create and manage Group Policy (15-20%) Deploy, manage, and maintain servers (15-20%); configure File and Print Services (15-20%); configure network service and access (15-20%) etc
MTA – Windows 7 (2016)Microsoft
This exam measures your ability to accomplish the following technical tasks: Understanding server installation (10-15%), understanding server roles (25-30%), understanding Active Directory (20-25%), understanding storage (10-15%), understanding server performance management (10-15%), and understanding server maintenance (15-20%).
MTA – Networking (2016)Microsoft
This exam measures your ability to accomplish the following technical tasks: Understanding network infrastructures (30-35%), understanding network hardware (20-25%), understanding protocols and services (45-50%)
MTA – Security Fundamentals (2016)Microsoft
This exam measures your ability to accomplish the following technical tasks: Understand security layers (25-30%), understand operating system security (30-35%), understand network security (20-25%), and understand security software (15-20%).
ITIL – Foundation Certification (2016)APMG
Service Management as a practice Service Lifecycle Key Principles and Models Generic Concepts Selected Processes Selected Roles Selected Functions Technology and Architecture