IT Support, responsibilities are
receive, prioritize and resolve IT support requests.
installation, maintenance and provision of daily support both hardware & software for Windows, equipment including printers, scanners, external hard-drives, etc.
Remote, troubleshoot problems via email / telephone by way of taking control of the users via LAN / WAN connections,
implement communication and networking systems analysis, design planning for integration, support networks on the Internet, intranets and extranets, as well as analyze and take part in the development of safety standards and the implementation of security controls for the LAN and WAN. As for the duties and responsibilities are the maintenance LAN and internet connections, hardware maintenance.