Harold L.

I have more than 10 years of total sales Experience over and out of the phone. BPO companies and campaigns I've worked with previously includes: 1. Teletech - HP Total Care (Notebooks) - Responsible for providing Technical Support Assistance to customer. - Exceeds Revenue per call by 100++%. 2. Teletech - Telstra - Email and Chat Support (Pioneering Team) - Responsible for Providing Customer Service Assistance to subscribers. - Billing, Product Update, Account Update, Plan Changes. 3. Teletech - Telstra - Customer Action Group (Pioneering Team) - Responsible for De-escalating escalated issues. - Handling customer complaints. 4. Teletech - BigPond Email Support (Pioneering Team) - Responsible for responding to subscribers inquiries and account change requests. 5. Stream - HP Total Care (Printers for Mac Users) - Responsible for providing Technical Support Assistance to customer. - Able to achieve $3 Revenue Per call requirement.