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@ibarramaica
Flag of Philippines San Pedro, Philippines
Member since June, 2017
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Maica Ibarra

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I started my career as a telemarketer for BPO company for a couple of years. After that I worked as a customer satisfaction officer for 3 years and then as an account manager for 5 years. As an account manager I did the first leg of sale up to collection. From cold calling to issuing invoice, establishing contracts to following up the payment.
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经验

Account Manager

Jan 2012 - Mar 2016 (4 years)

Account Manager for a Telco Company. Responsible for creating sales for test & measurement and operating systems solution of Telco Tier 1 and 2 accounts Identify new sales opportunities within existing accounts; up-selling and cross-selling Build good funnel to meet the quota Build visibility and relationship with clients Establish budgets with the client Attend biddings and commercial clarifications Establishing contracts and annexes Manage and solve conflicts with clients

Customer Satisfaction Officer

Jan 2008 - Jan 2011 (3 years)

Customer Satisfaction Officer Took care of each and every account. Did face to face training to companies under subscription. Hosted certain events for the company. Took care of renewals of account.

Telemarketer

Jan 2005 - Jan 2007 (2 years)

Telemarketing for a BPO Company.

教育

BSBA Economics

2001 - 2005 (4 years)

证书

Certification in Basic to Complex Sales (2011)

Yapster Elearning

E-Learning

JDSU Sales Training (2013)

JDSU

Basic Sales principle of the JDSU Org

How to Handle Yourself in Front of Customers (2014)

I AM Ttraining

Proper email composition. How to handle yourself in front of customers.

资质

  • US English Level 1
    90%

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