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$6 USD / 小时
PHILIPPINES的国旗
puerto princesa, philippines
$6 USD / 小时
目前这里是4:25 下午
三月 14, 2017已加入
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Rulf Inno S.

@innotxt123

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$6 USD / 小时
PHILIPPINES的国旗
puerto princesa, philippines
$6 USD / 小时
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Home Base Freelancer/Data Encoder

Looking for? A Customer Service Representative!! that can help answering questions and delighting customers? Look no further, I am a highly experienced and proficient Customer Support that can help you grow your business. With 4 year experienced in office setting here's a list of the tasks I can accomplish for you. • Help Desk/Ticket Support • Live Chat Support • Email Support • Inbound Phone Support • MS Teams • Slack Having completed these tasks in the past year, I became efficient in using the following tools/applications/platforms. • Salesforce • Microsoft 365 • Call dialer/Jivetel/Avaya • Google Sheets/ Google docs I pride myself on being consistently responsive and professional in every project I take on. I'm a problem-solver and driven to deliver high quality work within the deadline. I always encourage open communication and welcome constructive criticism. Let's chat to discuss more details about your project.

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经验

Collection Specialist ( Heath Insurance)

Asher & Associates
9月 2023 - 3月 2024 (6 个月, 2 天)
- Identified billing discrepancies and immediately forwarded information to Discrepancy Specialist for investigation and resolution. - Reviewed and maintained all information for assigned Insurance - Collected Insurance payments in accordance with Billed amount. - Provided timely follow-up on collection and Health insurance claims

Customer Support Specialist

kvCORE
6月 2022 - 7月 2023 (1 年, 1 个月)
- Responding to emails and chats during dedicated business hours. - Providing first touch resolution as often as possible by resolving customer inquiries in a single touch point with regards on the problem on their posting on KvCORE application. - Quickly identifying and escalating product issues.

QA Specialist

Amazon
8月 2020 - 3月 2022 (1 年, 7 个月)
- Participates in design of call monitoring formats and quality standards. - Performs call monitoring and provides trend data to site management team. - Uses quality monitoring data management system to compile and track performance at team and individual. level. - Performs monitors of customer care email responses.

教育

Bachelor of Science in Hotel and Restaurant Management

Holy Trinity College of Puerto Princesa, Philippines 2007 - 2011
(4 年)

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