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bauan,
philippines
目前这里是3:36 下午
五月 15, 2017已加入
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Jesserina G.
@jmmangabat1224
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bauan,
philippines
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Your Efficient Data Administrator
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经验
Sales and Marketing Admin cum Team Leader
9月 2019 - 现在
Supervised a team composed of 7 to 10 sales executives handling an independent contractor based in USA.
Administer rules and regulations provided by the company, ensuring that the target will be achieved on a certain given time.
Liaised between the company and the clients to provide excellent customer service.
Conducts weekly team huddle and updates progress reports daily.
Generate leads for marketing purposes.
Team Coach
3月 2018 - 3月 2019 (1 年)
Maintained adequate coaching to reduce risk and manage client expectations, which significantly increased due to implementation of revised streamline operations.
Ensured timely updates of coaching logs to hard copy and electronic versions, distribution to the management and proactive tracking of agents' scorecards.
Conducted weekly coaching analysis of performances per agents and structuring developments resulting in an operational and significantly high passing of reliability and sales.
Team Leader
6月 2015 - 4月 2018 (2 年, 10 个月)
Assisted the managers with development, analyses and implementation of staffing, training, telemarketing, scheduling and reward/recognition programs making the company site to be consistent being top 1 among other competing vendors.
Provided daily direction and communication to the team so that customer service calls are answered in a timely, efficient and knowledgeable manner which made the target for Customer Satisfaction score of the team to be exemplary by hitting 98-100% in average.
教育
Bachelor of Elementary Education
(4 年)
Bachelor of Science Major in Business Administration
(5 年)
资质
Certificate of Completion for SEO
Google for Concentrix
2016
Completed the Search Engine Optimization Course which lasted for 1 month, given by Google.
Most Outstanding Agent
Access Worldwide Corporation
2010
I was awarded as the Most Outstanding Agent for Quarter 2 to 4 of the fiscal year of 2010
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