Muhammad J. Profile

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$10 USD / 小时

islamabad,

pakistan

$10 USD / 小时

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五月 24, 2018已加入

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Muhammad J.

@Junaidsardar

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$10 USD / 小时

islamabad,

pakistan

$10 USD / 小时

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Customer Support - Business Development - Sales

I have had the privilege of spending the last 15 years supporting both nonprofit & for-profit organizations in the United Kingdom. Transitioning across several very interesting industries, my roles involved business development, marketing communications, customer support, and reporting & project management. I now freelance as an Online Business Support Specialist; working with a diverse team of rockstar specialists while managing the delivery of large-scale projects. In working with you, I offer to take on those tasks that you, as an entrepreneur, don’t have the time to do. I will give you the freedom to work on growing your business; knowing that the day to day operations are sorted. I will start from a position of understanding your big picture and the systems/processes you have in place, and ensure that we get the most value out of them. Areas of specialty: ADMINISTRATIVE (VA) SERVICES ★ Online business & project management ★ Business process optimization and development ★ Customer Support, Scheduling & reporting ★ Document preparation, proofreading & formatting ★ Data entry, analysis & reporting DIGITAL MARKETING ★ Social media setup & management ★ Content and keyword research ★ Lead Generation ★ Sales copy and lead magnet design ★ Email marketing and newsletters ★ Blog management ★ Online course creation SYSTEMS & PLATFORMS (In addition to the full Microsoft Office and Google suite) ★ Microsoft Dynamics, Salesforce, Hubspot, Slack, Trello, Magento ★ Learning systems - CornerStone, Moodle ★ Social media - Facebook, Twitter, Instagram, Instagram, LinkedIn ★ Email marketing - MailShake, MailChimp ★ Online surveys - Survey Monkey, GroHawk ★ Others - [login to view URL], Hootsuite & Buffer (social media management), Asana & Trello (project management) If you’d like to explore working with me, please drop me a message. I’d love to chat.

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Responsible for providing quality service to Upwork enterprise customers.

Working with the management team on better customer experiences.

Coordinating with other departments to make enterprise support more powerful.

Ensure that the obligations are met

Working in partnership with other management team members to ascertain and carry out needs of technical nature and precedence of the business.

Providing guidance and financial planning to the businesses on Upwork.

Responsible for the administration of the enterprise team.

Enterprise Customer Support Ambassador

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经验

Upwork

11月 2019 - 8月 2021 (1 年, 9 个月)

Responsible for providing quality service to Upwork enterprise customers. Working with the management team on better customer experiences. Coordinating with other departments to make enterprise support more powerful. Ensure that the obligations are met Working in partnership with other management team members to ascertain and carry out needs of technical nature and precedence of the business. Providing guidance and financial planning to the businesses on Upwork.

Zones LLC

2月 2017 - 4月 2019 (2 年, 2 个月)

Overseeing a portfolio of nearly 200 client accounts and acting as the primary liaison between the consumer and the corporation. Help customers through email, phone, online presentations, screen-share, and skype meetings. Develop strong business relationships with relevant iT vendors (Microsoft, Adobe, HP, Cisco, Dell, Lenovo, Netapp) Act as a trusted business advisor to the customer and utilize the knowledge of products, technology, and services to help customers grow and thrive.

RDX Sports

8月 2014 - 6月 2016 (1 年, 10 个月)

Contacting potential clients to establish rapport and arrange meetings. Planning and overseeing new marketing initiatives. Researching organizations and individuals to find new opportunities. Increasing the value of current customers while attracting new ones. Finding and developing new markets and improving sales. Attending conferences, meetings, and industry events. Developing quotes and proposals for clients.