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Flag of India Gurgaon, India
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Extensive experience in MS Office suite, including Advanced Excel, Powerpoint, VBA. Have completed numerous articles, presentations and analytics. My Linkedin: Articles online:
$4 美元/小时
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Assistant Manager, Business Analysis and Internal Control

Apr 2007 - Nov 2011 (4 years)

? Joined as Sr. Process Associate Migrations, promoted to Sr. BA, next promotion to AM. ? Responsible for conceptualization, implementation, monitoring, training and directing a Comprehensive Methodology for Standardization in treatment of Shrinkage and the treatment of its cost ? Established structure, tools and practices to ensure compliance with Revenue Tracking tool with indicators for leakages and cost overrun on MS Excel/Access. Employed the Tool around three geographical locations remotely, one out

Disputes Analyst - Credit Cards

Feb 2006 - Nov 2006 (9 months)

? Handled Credit Card Disputes raised by Credit Card holder ? Analyzed the dispute in light of proofs submitted by Merchant ? Analyzed the credit history of the Credit Card holder ? Take Decision of either charging back Merchant & re-billing card-member

Sr. Team Member - Special Queries

Apr 2004 - Jan 2006 (1 year)

? Chosen to be a part of team to handle FTR Fail and Complex Billing queries. ? Analyzed Tariff for better solution to the customer. ? Monitored Transactions for Team quality.

Tech Support Officer - SBC Yahoo

Jan 2003 - Mar 2004 (1 year)

Handled inbound Tech support calls for SBC Yahoo Internet Users.


Bachelors in Commerce

1994 - 1999 (5 years)

Post Graduation in IT

1999 - 2002 (3 years)


Six Sigma Green Belt (2009)

InterGlobe Technologies

Six Sigma Green Belt Certification in 2 Projects with Cost Saving

COPC RCT (2010)


Customer Operations Performance Centre, Registered Coordinator. Certification for BPO Performance Management control.


Online Publications


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