Melissa N. Profile

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new castle,

united states

目前这里是5:46 下午

十二月 7, 2016已加入

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Melissa N.

@melissaneal1111

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new castle,

united states

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-virtual assistant-tech support-web design

Tech Savvy, results-focused professional seeking a position in the Information Technology field to utilize an academic background in the area of Computer Information Science. ● Strong attention to detail while updating and managing web content – using HTML. CSS and JavaScript. ● Experience in a virtual environment troubleshooting computer hardware and software – remote and desktop support. ● Advanced in the Microsoft Office suite - Word, Excel, PowerPoint, and Access. ● Excellent communication skills with the ability to explain technical information to people at all levels. .

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经验

SGS

10月 2014 - 8月 2016 (1 年, 10 个月)

Received inbound calls to assist customers with issues they were experiencing. Ensure excellent customer services in troubleshooting issues with modem's,personal computer equipment,software as well as troubleshoot email issues. Entered various information into multiple programs and computers database.

Jett Insurance

7月 2013 - 8月 2014 (1 年, 1 个月)

outbound calls to remind current customers that their policies were nearing cancellation (or were recently canceled) and practiced sales techniques to influence re-enrollment. Ensure excellent customer services to up to 50 walk-in customers per day by answering insurance questions. Used graphic design skills to make postcards for the office. Entered insurance information into a computer database system. Created Excel spreadsheets to organize quote rates and expiration dates.