Roa L. Profile

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$4 USD / 小时

san jose del monte,

philippines

$4 USD / 小时

目前这里是10:33 上午

三月 26, 2013已加入

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Roa L.

@michelleroa

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$4 USD / 小时

san jose del monte,

philippines

$4 USD / 小时

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Customer Support Email-Chat

An experienced Technical Support and Customer Service representative. Started as a Technical Support since Aug 2007 - Sept 2010 - that handles inbound/outbound calls From Sept 2010 - Feb 2011 - I worked as a technical support for a VOIP product. Feb 2011 - Mar 2013 - Managed and lead a Team of Customer Service representatives. Responsible in Admin task May 2013 - Sept 2016, Accounting staff - responsible for preparing financial reports and collections. Verifies invoice and recalculations. Feb 2014 - Present, Email/Chat representative - handling ticket request and live chat as a first line support. Does Facebook moderation and reports. Knowledgeable in handling tickets via Zendesk and chat request using Zopim and Live Person. Knowledgeable in Microsoft Office applications - Excel, Word, PowerPoint, Outlook

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经验

Choxi.com

5月 2013 - 9月 2016 (3 年, 4 个月)

•Prepares financial reports by collecting, analyzing, and summarizing account information and trends. •Handles back office task such as Invoice verification and recalculations •Maintains accounting ledgers by posting account transactions. •Verifies accounts by reconciling statements and transactions. •Resolves account discrepancies by investigating documentation; issuing stop payments, payments, or adjustments.

QiComm Philippines Inc.

9月 2010 - 3月 2013 (2 年, 6 个月)

•Knowledgeable on reporting aspects, communications terminology and technology, and organizational procedures. •Exceeding and meeting departmental objectives, including conversion targets, and lead generation. •Monitoring, organizing, and coaching team on a day ¬to¬day basis. •Carrying out team meetings •Responsible in managing / forecasting agents schedule •Handles Admin task for Back Office such as: checking of Fraud, Hourly Network test, Consolidating SiM orders

Teletech

8月 2007 - 9月 2010 (3 年, 1 个月)

•Responsible for answering inbound for customers requesting technical support with post-installation Digital Subscriber Line (DSL) •Identifying connection problems such as No Sync, No Route and Slow Connectivity •Configures / Setup webmail and 3rd party email software •Repairs all Broadband essentials and extras products which includes the Internet Security Suite, Games Player, Movie Player and the Back-up and Sharing program. •Does remote access on Customer’s PC for Virus / Spyware clean up