My Self pankaj ojha, i worked as Senior It Support Engineer in CMS IT Services pvt ltd, My skill in in desktop,laptop, server's & in network troubleshooting, i have basic knowledge of HTML,XML, PHP, VMWARE,Active Directory, SCCM, WSUS etc, my basic role as it support is to handle day to day operation according to ticket or call raised by client user's ,regarding desktop issue,netowrk issue.