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经验
Voice Network Lead
12月 2015 - 现在
Currently working on Bell Canada project as Application design specialist( AVAYA)
Senior Telecom Engineer
8月 2013 - 11月 2015 (2 年, 3 个月)
Managing Actuant’s Avaya infrastructure globally US, UK and APAC regions.
Manage SIP environment through session manager and systems manager.
Provide ideas to management, how to reduce the voice infrastructure cost and its implementation plan.
Troubleshoot the issues with Avaya aura messaging, Avaya modular messaging.
Preparation of proper documentation for level 1 issues and configuration for junior level engineers and train them to handle basic tickets.
Sr. Telecom engineer
6月 2011 - 8月 2013 (2 年, 2 个月)
CM version 6.0.0, 5.2.1.
Handling pan India HDFC’s contact center (fourteen locations) through remote support.
Call routing as per client requirement.
Troubleshoot the issue related to ESS (Enterprise survivable server).
Trunk configuration.
Configuration of VDN, vectors and route patterns.
Installation CMS supervisor and providing read, write permission of splits, VDNs, trunks for supervisors ID.
Configuration of announcement on VAL board.
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