I am a Senior E-Commerce Operations Specialist and I have been specializing in Amazon, Amazon Seller Central, eBay, and Magento since 2014. My job includes listing on eBay and Amazon (manual and flat file), listing optimization and copywriting, listing troubleshooting, and handling of Amazon Account Health, Feedback Removal, Messages, DG/HazMat, and all other FBA and FBM inventory issues. I also do data entry, repricing, proofreading, web research, customer support through e-mail, social media tasks, project management, and team management.
I have used Amazon Seller Central, Magento, Shopify, SixBit, Inkfrog, Rakuten, Terapeak, SKUVault, RestockPro, [login to view URL], Seller Snap, Jungle Scout, AMZScout, Amzpecty, and Keepa. I have used Helium10, Viral-Launch, Scope by Seller Labs, MerchantWords, and Google Trends for optimization and keyword research. I have used xSellco/eDesk, Freshdesk, and Amazon Seller Central for Amazon customer service tasks and Zendesk for company website customer support-related issues. For project management and team communication, I have used Teamwork, Trello, Asana, Airtable, Monday, ClickUp, Backlog, Process Street, Flowster, Nulab, Redbooth, and Slack.
I have also worked as a Client Success Manager with the role of being responsible for the overall delivery of the Amazon Operations Team and as a Client Success Specialist for establishing healthy relationships with existing clients that will lead towards account success.
Before joining the E-Commerce business, I worked as a Customer Service and Technical Support Representative for almost eight years. It included working for different accounts such as airline and hotel reservations, telecommunications, satellite radio, and order processing for a doll company. I have also worked as an Online English Teacher to Korean and Japanese students.
I am very keen on details and can multitask efficiently. I am a fast learner and can work under minimal supervision. I have advanced Excel skills with excellent command of the English language both written and oral. I am proficient with Google and Microsoft Office applications. I would like to continuously develop and expand my knowledge.
