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hi Ridz here, im a Malaysian with 14 years experience in 1st tier IT support and remote server maintenance. My clientele include local universities, SME, construction and manufacturing companies. We understand the needs of corporations for a cost effective and efficient IT support. We assist in planning, installation, training, trouble shooting, maintenance, upgrading, and disposal of a product. I am also familiar with writing technical computing manuals and reviews both in English and Malay. Methods used include web scraping, data mining and market research. *why ME* On time on schedule Initiative, working under minimum supervision. Independent Professional attitude Dedicated and committed with fast leaner.
$8 USD/hr
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Freelancer, Data Entry, Typing, Customer Support

Jan 2016

Under program eRezeki. Right now I am doing as freelancing for translation, data entry, internet research.

MIS Executive (IT Support)

Oct 2011 - Jun 2013 (1 year)

Internet connection load/fail over system for all branches. CCTV connection to HQ via internet for all branches. Focus System maintenance and development HQ for all branches.(ERP) Familiar with crystal report. . Email system upkeep. To create email accounts. Local / Internet skype for BIGG only. Server backup and maintenance. Routine system maintenance for all branches. Update and maintain IT Asset Inventory. To support PC desktop / notebook in HQ. Maintain network/ wireless connection.

Support Engineer

Nov 2008 - Oct 2011 (2 years)

IT support services to install and migrate computer hardware, network equipment and software assets. •Deployment and implementation of client devices (desktop, notebook, printer, scanner), infrastructures (network and power protection), servers, storage and software; • On-site support service for end-users, hardware, software, and networking equipment like wireless access point, modem setup, switch. •Advanced troubleshooting and warranty support. Monitoring IT fix asset.



1995 - 1997 (2 years)


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