Freelancer for 7 years with experience in Customer Service, Lead Generation, Virtual Assistance, Wordpress, Shopify, JIRA, Canva, Email/Chat, Moderation, Admin Assistance
Provide support with regard to client's website using wordpress platform.
Quality Assurance Technician
Trackstreet
4月 2016 - 现在
I have been a Quality Assurance Technician for 6 months already since I was promoted to this position. I was tasked to conduct quality check and provide results to websites that have bugs. We use tools that would determine what errors are being encountered and endorse those errors to our engineers for them to fix.
Quality Assurance Specialist
SPI CRM
1月 2014 - 3月 2016 (2 年, 2 个月)
Conduct evaluations on agents call handling and provide action items that will improve their performance.