Over 12 years CRM experience SugarCRM, SuiteCRM and Dynamics CRM. Qualified in CRM 2013 to 365. Previous experience on Dynamics was working for a CRM practice for 3+ years on CRM 4.0, 2011, 2013, 2015, 2016 and 365. I've project managed projects as well as written plugins and bespoke applications for Dynamics CRM / 365.