Ritesh Shah Analyst
Active Operations Management India Private Limited (AOM India)
Overview
Ritesh Shah joined AOM India in 2011 and brings overall experience of more than 18+ years with 8+ years of Technical Expertise in IT Training, System Administration, Technical Support for Hardware, Software, Applications, Operating Systems, Server, Mainframe, Mobile and PDA. He brings demonstrated international expertise and experience of 10+ years in applying the techniques of AOM to improve the productivity and bring consistency in productivity levels across India Service Desk of Hewlett Packard through AOM Methodology by interacting with Operations through weekly planning and review meetings. He prepared AOM & WFM metrics for the entire globe in 60 sites of 9 different regions around the world as a part of AOM Global Team at Hewlett Packard. He has also prepared an automated system in Excel through VBA, DOS, Avaya scripting, Windows Scripting for capturing call, aux, offline work data of each agent, team, department, site reducing data entry time from 2 hours to 10 minutes using his Software Development skills.
Current Role
Ritesh Shah is working as an Operations Support Analyst making global Operations Analysis and Billing reports for clients of AOM International who in turn provides Operations Planning and Control solutions spread in 38 countries across the globe.
Ritesh Shah also facilitates in providing technical and analytical support in AOM Diagnostics, SIM Training and Implementation
Relevant Employment History
AOM India Operations Support Analyst
Hewlett Packard AOM Lead, Analyst, Help Desk Coordinator
Sutherland Global Services Help Desk Engineer
Reliance Info streams Customer Assistance & Response Executive
SITEL (India) Customer Support Professional
Pentasoft Technologies Senior Software Faculty
BITS (India) Software Faculty
Developed Abilities
Operations Analysis and Management, Request & Incident Management, Technical Support, Software Development & Management, Computer Assembling & Maintenance, Corporate Training, Good with numbers
Education
MBA (International Business) – University of Brussels, Belgium, Europe
Basic, Advanced, SELP Course – Landmark Education, Mumbai, India
Implementing SQL Server Business Intelligence Solutions – Microsoft, India
Professional Diploma in Software Technology & Management – NIIT Mumbai
Bachelor of Commerce – Mumbai University, Mumbai, India