Muhammad I. Profile

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4.7

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$5 USD / 小时

lahore,

pakistan

$5 USD / 小时

目前这里是4:54 上午

十月 18, 2016已加入

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Muhammad I.

@samedwards123

4.7

(2条评论)

1.7

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$5 USD / 小时

lahore,

pakistan

$5 USD / 小时

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E-Commerce Customer Service and Call Center B2B

Hi there! My name is Muhammad Irfan, and I am an experienced freelancer with expertise in e-commerce, customer service, call center, data entry, and Excel. With over 12 years of experience in the industry, I have worked with numerous clients and helped them achieve their business goals. As an e-commerce expert, I have a deep understanding of various platforms like Amazon, Shopify, eBay, and WooCommerce. I can help you with product listings, inventory management, order processing, and customer support. In addition to e-commerce, I also have extensive experience in customer service and call center operations. I can handle inbound and outbound calls, chat support, email support, and social media management. I am proficient in English and have excellent communication skills, which enables me to provide exceptional customer service to clients. Apart from customer service, I also excel in data entry and Excel. I can handle large volumes of data, perform data analysis, and create insightful reports using Excel. I pay attention to detail and ensure that the data is accurate and up-to-date. As a freelancer, I understand the importance of meeting deadlines and delivering quality work. I am a self-starter and can work independently or as part of a team. I have a strong work ethic and am dedicated to providing exceptional service to my clients. If you are looking for an experienced freelancer who can help you with e-commerce, customer service, call center, data entry, and Excel, please don't hesitate to contact me. I am excited to work with you and help you achieve your business goals.

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4.2

$25.00 USD

Smartsheet optimisation

Really nice guy who worked hard to find a solution. Unfortunately, not the freelancer's fault, what I wanted to achieve in Smartsheet was not technically possible due to the limitations of Smartsheet. Due to this guy's enthusiasm and communication I would be happy to use him again on another project. I have only given 3 * for expertise on Smartsheet, he is probably much better on other systems. Thanks

Excel

Microsoft Office

David M.

@muskett

•

7 年前

5.0

$49.00 USD

Telemarketer Required who know some Accountancy and can work on excel

Awesome Telemarketer, He is really a nice and soft spoken guy, anybody he calls would listen, He will not disappoint you, he can make sales and would make sure client is satisfied, though he is new on freelancer but seems like he knows what he does so often. Highly Recommended.

Internet Marketing

Telemarketing

Shah K.

@softsolution2000

•

7 年前

经验

Airlink Communication

7月 2018 - 现在

• Responsible for all e-commerce activities • Manage E Commerce Platform provided by Daraz.pk • Respond to customer queries and provide them supreme customer services • Updating Stock information online as per availability • Process the orders on daily basis and have strong follow-up till delivery • Coordinate with vender and solve all the disputes before the payment • Direct Report to higher management regarding the financial matters • Coordinate with different departments i.e Audit, Supply Chain, Warehouse, Account department for smooth processing and to reduce Financial and Administrative mistakes

Bookwise Publications

11月 2016 - 6月 2018 (1 年, 7 个月)

• Manage Social Media Platform. • Manage, Prepare and present large data on Microsoft Excel • Assign the daily target to marketing staff • Keeps and update all the record which is given by field marketing team • Solve discrepancies of Electricity, Sui Gas, Telephone, Internet Bills by visiting the relevant office or by logging Complaints online • Managing general administration activities • Hiring new staff nationwide before session start • Prepare the salaries of all employees with proper adjustment • Assist and Prepare Quotations as and when required • Manage warehouse stock of all books • Online Support of Customer Queries. • Routine administrative task • Conducting meeting with Big Schools as and when required to make book selection easy • Supervision Office boy and janitorial staff

Warid Telecom Pvt Ltd Pakistan

2月 2009 - 8月 2016 (7 年, 6 个月)

Worked as a team lead from August 2013 to January 2014 • Reporting agent performance and call volume during the shift • Take Escalations from CSR’s if customer not satisfied on a certain issue • Prepare Shift end report Worked as a Customer Service Representative: • To handle customer’s call professionally and effectively. • To provide accurate and brief information about products and services to the customer. • Taking immediate and all possible measures to resolve customer’s Problem keeping company policies in view • document all call information according to standard operating procedures • Enter appropriate work code after every call in order to maintain FCR and SL • To understand the impact of our attitude on customer behaviour. • Meet the Quality & Quantity targets set by the management on daily basis. • Make Outbound calls to targeted customer and up sell the required product • Make outbound calls to the existing customers for informing and selling relevant company’s products. • Make query calls regarding complaints to support and then sharing feedback with the customers. • To keep follow up of the raised matters.