Everything you need in Data Entry and various IT tasks.
Currently working as a professional IT person (ServiceNow System Administrator). I am a hardworker, output oriented and keen to details kind of person when working. You can hire me and try how efficient I am with my work. Thanks.
Application Support Analyst / System Administrator (ServiceNow)
World Vision International
6月 2011 - 现在
Handles and resolves end user issues via telephone, email and onsite support.
Provides and responds to Level 2 support and works with vendors technical support personnel on Level 3 support.
Works on multiple projects concurrently as project team member or as a technical lead.
Participates in integration and user acceptance testing.
Creates and submits documented resolution to Knowledge Base.
Creates temporary solutions until permanent solutions can be implemented.
Data Analyst
World Vision Development Foundation
12月 2007 - 6月 2011 (3 年, 6 个月)
We serve all people regardless of religion, race, ethnicity or gender.
Manages, updates and maintains database and digital imaging. This includes basic technical application and troubleshooting.
Facilitates sponsorship administration through reconciliation of information and managing discrepancies.
Manages children’s record by reading and creating diskettes to and from the NO (adding children, replacements, reactivations, etc.)
教育
BS in Computer Science
University of Southeastern Philippines,
Philippines 1998 - 2002
(4 年)
资质
ITIL v3 Foundation Certified
Exin
2012
Understand and can work using the IT Infrastructure Library processes.