TechWave (the worker) agreed in their Worker Contract that if their project went into arbitration, they would respond to the arbitrator's questions fully and on a timely basis, or they would forfeit the arbitration. An arbitration occurred and TechWave did not do this. All funds in escrow were returned to RedRover (the employer).
TechWave was very easy to work with. They were able to take very high level requirements, understand them, and deliver a product that exactly what we wanted. As the CEO of PAYjr, I am not very technical and we used TechWave to help with this special project with the hope of not distracting my development team. I was able to communicate business needs and TechWave translated into technical requirements keeping my development team out of the project completely. My development team did review the code at the end of the project and my QA team tested the product as well - both teams gave high marks to TechWave. We will use them again in the near future and I would highly recommend them for projects.