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santo domingo este,
dominican republic
目前这里是12:41 下午
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Jude P.
@TJudd2k15
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santo domingo este,
dominican republic
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Multilingual Customer Service Specialist
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经验
Bilingual Customer Support Representative
3月 2017 - 4月 2020 (3 年, 1 个月)
Answered all customer queries to the best of my ability.
Answered inquiries by effectively researching, locating, and relaying information to customers.
Brought forth excellent creative thinking abilities and skills.
Organized and prioritized work to complete assignments in a timely, efficient manner.
Customer Support Rep/Quality Analyst/ Product Trainer/ Team Supervisor
10月 2010 - 2月 2015 (4 年, 4 个月)
Promoted to Team Manager Position to develop train and supervise 15+ technical support agents. Create an environment of teamwork and high productivity for individuals within the Samsung Campaign. Coach and develop personnel to ensure the compliance of all policies and procedures required for daily tasks. Check daily KPI’s(Key Performance Indicator) and other metrics to provide day to day feedback to team members. Awarded 3 times as Top Supervisor of the month. Promoted 4 Supervisors, 2 Trainers.
Customer Support Representative
8月 2009 - 10月 2010 (1 年, 2 个月)
Technical Support for Dish Network, provided assistance with troubleshooting and technical issues. Completed the Customer Service and Technical Support certifications.
Promoted to Dr. Dish Advance Technical Support Team and On The Job training Departement.
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